Kepple's Carpet

"EXCELLENT CUSTOMER SERVICE, EXCELLENT PRICE POINT, EXCELLENT SELECTIONS AND EXCELLENT INSTALLERS! THE ENTIRE EXPERIENCE WAS REALLY QUITE PLEASANT. CUSTOMER SERVICE WAS OUTSTANDING. CHECK OUT THEIR RECORD MUSEUM TOO!!"

"Kepple's has certainly deteriorated from their glory days of the past. Our installation was botched, and even a follow-up visit (a year later) was rushed and band-aided, not repaired. After that, we were ignored and got the runaround for two years, with excuses, unreturned calls, and false promises. We finally had to pay another installer $1000 to make the proper repairs. That installer noted that the original job had been done completely wrong, on top of inexcusably poor workmanship. Don't use these guys unless you're prepared to suffer as we did."

"The service after purchase is quite poor. The carpet I purchased was nice and I have not had a problem with wear or materials. After several years, the carpet (fibers) still looks good so I am please with its quality. The reason my rating is so poor is the lack of response to service now that I have bought the carpet. One of the rooms they installed carpet in needs stretching badly. I have been trying for almost as long as I have owned the carpet to get someone from Kepple's to come out and stretch it. I have been promised a call back from several different people and have never received one. Meanwhile, the problem just gets worse. So, the carpet they sell seems good and they installed it on time. But any service thereafter seems nonexistent. (Two stars would be one except for the quality of the carpet itself.)"

"Kepple’s carpet provided our home with a wonderful product at a great price! I’m very pleased with the whole experience and would highly recommend them!"

"We have used Kepple’s for two separate jobs. The first was carpeting 3 bedrooms and a staircase in early 2021. We are pleased with the installation and the way the carpet has help up well so far. I believe Kepple’s tends to offer high quality carpeting at a fair price. Later in 2021 we had our kitchen floor replaced. It was Mannington Luxury vinyl floor that had grout installed between the tiles. A few months after the installation, the grout started to separate from the vinyl. Doug Kepple came out and agreed that it was unacceptable. He had his crew come out and replace the floor with a new floor free of charge. Normally companies talk about warranties on their product when they are trying to sell it, and then have a fine print reason why they will not honor the warranty, making it essentially worthless. It was nice to see a Kepple’s stand behind their product. Kudos!"