BJ's Tire Center 300 New Jersey 17, East Rutherford, NJ 07073

"I had my tire changed. I got good deal on it. However, they told us that “your car alignment is not good we found out from your old tire.” Me and my husband decided let’s leave it like that for now. We will do it today with Firestone which is cheaper. We took our car for alignment and we found out from specialists that alignment was great. Nothing was needed. Sometimes BJs might do that since alignment is $75 chargeable. Even though it’s not needed."

"Very Poor customer service. The worker Adam claimed he had 1 vehicle left before closing the tire department at 7 pm. He refused an emergency tire assistance 3 hours prior to this time. I spoke to Erica the day time manager the following day and she said there was an issue with the worker. She apologized for the inconvenience. This department has to do better. It's not the first time I get denied service."

"To schedule an appointment here is very inconvenient, I called last week (July 27th) an schedule a rotation tires appointment for the incoming week (July 31st, 9:30 am) once I get there the person told me that there’s no appointment! I’m very upset, I asked for a morning out of my work to be here, then he “tried to help me” by scheduling at 2:30, two minutes later I come back and ask another front desk and he helped me with an 12:30 appointment, why didn’t the first person used the 12:30 at the beginning? What if I come back and no changes were done? This is very strange, is there any motive? Is just unprofessional.. I like Bjs but employees or the system need so much improvement. ."

"As others have stated, yes the wait time can be pretty long (mine was an hour and 15) but service wise they were great! For the price I paid and what I'm getting for I'm definitely recommending this center. They put back the spare tire neatly and securely in it's spot in the trunk which was something I did not expect! The representative at the front (Dominic) was very communicative and patient with all my questions and inquiries which positively added to my experience. For the time spent, it barely felt noticeable by just walking around the BJs and being on my phone while sitting in their set up patio furniture"

"I do not recommend this tire center. There's a sign which reads "Estimated wait time is 2 hours. To save time, book an appointment." We booked an appointment. It's been 4 hours and the tires are still not changed. How much longer does it take to change four tires? Not knowing anything about tires, I could have probably changed them faster myself. Definietly do not recommend this place unless you're willing to spend the whole day in the waiting room. Update: After 4 & 1/2 hours, 4 tires are now changed."