New Balance Factory Store
651 Kapkowski Road, Elizabeth, NJ 07201
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 7:00 PM
Photos
Location & Phone number
About the Business
The New Balance Factory Store is a popular clothing and shoe store located at 651 Kapkowski Road in Elizabeth, New Jersey. Offering a wide selection of athletic footwear, apparel, and accessories, this store is a go-to destination for those looking for high-quality, comfortable, and stylish activewear. With a focus on innovation and performance, New Balance is a trusted brand for athletes and fitness enthusiasts alike. Visit the New Balance Factory Store for all your athletic wear needs.
Reviews
"Very bad experience at this location of New Balance, dont know about others location . I bought 2 pairs of shoes for my daughter & son , we took home next day they try the shoes and feel so uncomfortable, they both didn’t like the shoe’s because of uncomfortable. So we decided to return the shoes and went there , the man at store told me they are not accepting returns and they just change the policy just two day ago , but he tried to call his manager and she is not responding , i request him my children didn’t like please take back and give me my money back he replied we cannot give you credit because of policy changed , that was very shocking to me how he can say like that . This is the first time happed in USA that brand outlet is not accepting returns , i also said to him that i will complain about you guys he said ok Do it , like he dont care , So i am just suggesting you guys dont go this outlet they have very very bad customer service. Today is December 13, 2023"
"The best staff, they do a nice job and really good managment"
"I have been looking everywhere for these women's shoes in Navy color! These are sold out at every online store in my size! Well I decided to call New Balance outlet to see if they had them before taking a long ride for nothing! Let me say this...Amanda (the manager) took my phone call, very courteous, she looked for me, found it in my size (only a few left) and held them!! I'm so happy with the excellent customer service she provided and of course my shoes!!! I will be back to shop again soon!"
"This store is amazing, I especially want to thank a store security employee, whose name I couldn't get to, a tall black gentleman, who was especially attentive to me, even though I didn't speak English very well, he was very patient with me, and noticed that I was looking for a certain type of model 1500 with an incredible price, and that it was not available on the shelves at that moment and asked another employee to go and get the model exactly as I was looking for it. I was very satisfied with the service, as people committed to their work make a difference in the customer experience. I leave here my sincere thanks."
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