Tesla Service Center 530 New Jersey 17, Paramus, NJ 07652

"I don't' want their complimentary coffee from the lounge area. Hope to find them working instead of wasting their clients' time. The service center put me on hold 30 minutes and then 1 hour on the line for simply scheduling a service for a warning sign from the car. However, the time spent on the phone was totally wasted and unable to make the appointment at the end. These people are so bad and don't find helpful at all."

"Tesla service is outstanding. Best experience I’ve ever had for a car. My most recent experience was where I needed a rim to replace one that cracked. I had brought my Model Y to a local tire place thinking it was a puncture and learned it was the rim. The tire place said if I got a rim myself they’d install it. So I opened a case with Tesla and they got back to me super fast. A mobile tech called me and confirmed what I needed and processed an estimate. He ended up delivering it right to my house same day! Amazing experience."

"Got low tire pressure warning on my way to work and visited the service center. The front lady was very nice and managed to squeeze me without an appointment. Found out it was a tiny nail puncture. The whole ordeal took roughly 2 hours, which is understandable since I didn’t have an appointment. The bill was surprisingly high. $129 dollars to patch a tire. Not even luxury car dealerships charge this much for a nail puncture. Most shops charges 20-30 dollars. Not sure how people are affording repairs after warranty is over."

"Didn’t fix the problem on the first appointment. Created a new problem when they did service my car. Was told to bring the car back. Wasn’t told a loaner would not be available. Drove 280 miles total and my car still requires additional service. Great concept, horrible execution of what it means to be a car company. Hope your car doesn’t ever need to be serviced, being Tesla doesn’t know the meaning. 2 months of ownership and I can easily say any Service Center visit is a game of Russian roulette."

"Always friendly, always on time. Service center entrance has moved to the right of the showroom. The key drop and parking is on that side as well. ------ July 2023 update. Did the service I didn't ask them to. Left the car dirty, and possibly broke a panel. ------ July 2023 update The service center reached back. They apologized for their lack of communication. Refunded the cost for services not approved. I gave them feedback as the need to hire more personnel and possibly open up a few new service centers in the area to accommodate the growing Tesla ownership."