Jack's Service Garage 1027 Summit Avenue, Jersey City, NJ 07307

"Very helpful and honest. They really know how to take care of their customers."

"I started bringing my car here years ago once I moved to the heights. I would mainly go for oil changes. Never had any problems the first year or so. I even recommended my fiancé to start taking her car there. After a while they started to take it upon themselves to start repairing parts that I never asked them to repair. The first couple times I let it slide but then it would become a pattern. Then more weird things started happening. I went for an oil change and asked for them to also change my windshield wipers. Once my car was done it wasn’t hard to notice that they in fact did not change the windshield wipers although I was charged for it. One of the mechanics was very adamant that he changed the wipers. I then went to show him they were the same torn apart wipers. He apologized and then changed them in front of me. I thought that was really strange. HERE COMES THE WORST. One day I noticed a puddle of green coolant under my car and also very high temperature readings to the point my car would shut off due to overheating. I took my car to Jacks and they ended up keeping my car for a week because they could not figure out the issue. In the middle of the week they finally call me and tell me they resolved the issue and that the car was even taken on the highway for a test drive. I went and paid $700 and I kid you not I made it about 3 blocks and my car overheated and shut off. I bring my car back to them and they keep it another few days. They call me and start suggesting to me that I sell my car. Me being in a state of denial I start doing my research and suggest to them that maybe it is the water pump. They have strong doubts that it’s the water pump but are willing to replace it but tell me it’s going to cost around another $600-700. Me just wanting my car fixed, I agree to it like an idiot. But the water pump indeed was the issue. Fast forward to a year later I sell that car and get a new jeep. I take it to Jacks for an oil change and all is good for a week. One day as I’m heading to work my jeep shuts down in the middle of the road. Luckily I’m close to my job and I’m able to get the car back on and make it to my job parking lot. I call my friend for help and he checks my oil and guess what? There’s NO OIL whatsoever. I couldn’t believe it when my friend told me whoever changed my oil did not tighten the oil filter cap and that could’ve led to a overheated engine. That was my last straw with Jacks. I will never return here ever again. It sucks because some of them are actually nice people in there but they will screw your car up and cost you thousands. I only ended up getting a new jeep because they convinced me I should sell my Chevy when in fact it was them who were destroying my vehicle each time they “serviced” it."

"Every time I call they always know what’s wrong with my car immediately. They do fast work and are polite and are reasonable with prices. Highly recommend."

"Bad experience, charged $300+ and definitely didn't change cabin filter, and they also swapped my rear windshield wiper for a worse one which I never agreed to. I believe this place has professional scammers based on my experience and some other recent reviews."

"Very impressed with this company. My daughter was down there from Canada today. And her car broke down stranding her, every shop "Dealership" we called had no empathy towards her situation even with a newborn in her arms. This Company went above and beyond!! They treated her kindly and with respect. And expedited the repair so she could get back home safely. Thank you from Ontarion Canada!! These guys are top notch!!"