Salerno Duane Ford Service and Parts

"Pleasant people from the start to finish and the service was great. They informed me I had a recall and could complete it while I was there for service."

"The service department is by far the worst of all I’ve been to. They really don’t care about costumer time. They took my car in to get a sensor fixed they barley gave me a rental and when they did two days later they said that they can’t fix it and it must be sent to another body shop. No wonder this dealer looks like it’s going out of business."

"I am very unsatisfied with my experience at Salerno Duane Ford service at 123 Park Ave in Summit on Friday 11-18-22 My car was towed to the dealer because I couldn’t get it to start. I got a call from Heather who told me I needed a battery and cabin filters needed to be replaced there was also something else going on with the restraints control model but the part needed was on back order. I was told that my car had a lot of rust on the inside as if it was in a flood in the past. When I was called to pick the vehicle up heather told me she needed to take the car back into the shop to be checked on again, while this is happening i am standing outside in freezing weather waiting for her to bring the car back. I am particularly upset because I spent $513 on my vehicle, yet when I received it back all of the lights were still on including the check engine light which was a big concern for me. Heather informed me that there was a mistake made on my service order and she needed to send me another service order via email. I waited for the email, then I sent a reminder text message that I’m still waiting for the email. I did receive the email hours later though. I am just praying that someone can get back to me because I still need help with my vehicle. All of the lights including the check engine light is still on and this worries me a lot. When I left the dealer I went straight to the car salesman where I bought my car from and explain what I have just experienced, he then printed out a Carfax for me and insured me my car was never in a flood. He advise me to write a review about my complete experience. I really pray someone reaches out to me and help correct the issues I’m having with my vehicle. I am a nurse and I need a reliable vehicle to get back-and-forth to my patients."

"They are extremely helpful. They were about to close but they lady at the front desk came out to inspect my car and provide a plan to fix. The only reason I gave them 4 stars instead of 5, was because they work on ford only and not nissan which I have. There were a lot of cop cars parked outside so they must be very good at their job."

"Very amazing experience. I purchased an as-is 2004 F-150 in south jersey last may.... it failed state inspections in august, September, and November of last year due to monitors not being ready and emissions. Turns out it was a larger issue. Took it to Salerno Duane Ford service this past weekend and with the help of service advisor Mike Ferrante and master technician Keith Caliguari, they diagnosed the problem and fixed it. Brought it in Monday morning and got it inspected and passed by 10am on the same Friday. Amazing service and professionalism. Will definitely be coming back to them with any issues."