Monro Auto Service and Tire Centers

"Never recommend this place. Please dont go here. I got my wheels changed and they did not even do the necessary checks and they are money minded. They dont wanna do work and wanna get paid. They ruined my tires. They made it a big mess for me."

"I always go to these guys and they are the best. They are patient, they always take time to explain everything to me. I have learned alot since dealing with them and I won't be going anywhere else."

"My brakes now make a noise after having brake pads and rotors replaced. It never made a noise before, I was having them replaced for maintenance. For the whole ordeal of getting new brake pads and rotors, this new sound appearing, replacing them again because they couldn’t figure out the sound, telling me they fixed it, and the sound still exists, it was a waste of time and money and I don’t have the patience or trust to have them work on it again. I was there for 6 hours total in person, left it overnight to work on the brakes the second time, and paid the same price that was offered at the dealership. Actually they initially quoted me MORE than the dealer and once I said it was cheaper there, they added a “discount”. I thought because of convenience, this would be a good option, but I should have just stuck with the dealer. I do not recommend and now my car sounds horrible."

"Went on a Sunday morning, I had an appointment at 1130 but they let me check in early. At the desk was Chris, who did not look well. I asked him how he was feeling and he proceeded to tell me he was “tired because he has COVID and he couldn’t call in sick. No mask after I already was right in front of him. I have a wife and a 6 and 2 year old at home. Great you’ve potentially exposed a customer to COVID and his family. I’m an RN and I worked in the ICU in Montefiore Bronx. Never got COVID and now this Chris is going to expose me. Anyhow the bays were completely empty they pull my car in the bay and the mechanic looks over my car. I came in for brake evaluation and oil change. I’m waiting in the front for my quote and Chris says 5 more minutes. I sat down to wait. He finishes his call, says he needs to call Autozone in Newburgh to see if they have the rotors. He lets it ring several times then proceeds to take another call from a different customer. Has this long drawn out conversation to a customer, finishes the call. In the meantime a customer comes in to the shop, immediately takes them in. Fine 20 minutes later he finally calls Autozone and they have the part. BUT, they don’t have a driver. Meanwhile Chris is coughing all over going back and forth with the mechanic. Apparently Chris has zero knowledge about cars. How do I know? He told me and I witnessed it. So I say great, I’ll go get the part myself. He tells me Autozone Newburgh. About 15 minute drive, they tell me just go there the rotors will be there you don’t need paperwork or anything. So I drive the 15 minutes get there. Nobody has a clue what I’m talking about. They don’t even have the part IN STOCK. I should also say that most of the calls I heard Chris making were customer service calls apologizing for their errors. So good old Chris will get a call from corporate."

"THIS PLACE IS A SCAM. DO NOT GO THERE FOR YOUR CAR REPAIR OR INSPECTION. I scheduled an appointment for NYS inspection of my vehicle. I was late about 10 minutes for the appointment. I arrived and said I have an appointment for inspection. The guy replied you HAD an appointment. You are 10 minutes late and you need to reschedule. I apologize and said it was due to the road condition and traffic. He said if you are late for your doctor’s appointment you will not be seen. I did not argue and rescheduled for the inspection. Next time I arrived before the appointment time. I was told that my vehicle failed inspection for front tiers. I was then quoted for two tires and wheel alignment more than double the normal cost. I paid the inspection fee and whent to a different place for tires for less than half the cost. I went back to the place for inspection, and he recognize me and told me that why you went to the other place for the tires? I would have given the same rate to you. Then he took my car inside for inspection. He told me that my car failed inspection again due to faulty third break light and gave me a very high quote to fix it. I told him I’ll not fix it with him and go ahead and complete the inspection for emission. He came back and told me that my vehicle OBD computer is not connecting with the DMV system, even though the connector is OK, but unable to communicate. As if this is something that wrong with my car electrical. Not sure if anything is wrong with my car or he intentionally failed the inspection and try to squeeze unnecessary repairs that would have cost me a lot of money. He charged me again for the inspection fee in full and when he was pulling out my car the third break light is working fine which was the reason, he failed my vehicle inspection the first place. I told him and showed the picture that the 3rd break light is working fine. He told me that well when I inspected it was not working. I felt that it was retaliation for not purchasing tires from him initially. I would suggest everyone not to go to this shop and if you do, be very careful about the scams, they will do to get money out of you for unnecessary repairs or overcharge. Stay away from this shop. I will never go back."