Firestone Complete Auto Care

"Easy to get appointments. Prices are transparent and less waiting time. A place better than going to the dealer."

"Had my battery serviced and oil changed. Experience was good and transparent. ————- updated on 11/25/2023 ————- Had my car serviced 4 months ago. Today i found 2 out of the 5 wheel studs on the wheel they serviced broke off when I was changing winter tires. The car hasn’t been touched by anyone else and has been mostly sitting in my driveway. I am pretty sure it was due to someone over tightening the lug nuts using power tool, since I also noticed the other 3 lug nuts were fairly loose and definitely not torqued to spec. Called the store, they said the manager was going to call me back but no one called. Sounds like they are not likely to take any responsibility. Called customer service of Firestone afterwards and created a case. Will see how it goes. PS. I use hand tool to loose and tighten lug nuts. I have been working on cars for 10+ years, I know what I’m doing."

"Doug was super helpful and informative appreciate him not being a pushy salesman like most shops. Had an appointment at 2 which they adhered to and got me in and out in an hour for an oil change, leaky tire and break check. Hard to find decent tire shops around here so I appreciated it a little more than maybe I should lol"

"They get a ONE star because the $1400 tires they sold me lasted two years with only ONE tire replaced under the warranty...six months after I bought them. I went back a couple of times since then and was consistently told my tires were fine that it was my digital controls that were at issue. There was no mention of any need for any tire service. Not once. I went back a month ago, and the black sales guy (I'm black, so I can call you out) told me the tires were no longer covered because I did not come in for tire service. HA! Exactly how would I know to do this? Same guy was supposed to call me and give me a price for FOUR new tires (again again) but he never bothered to call. I guess he felt they ripped me off enuff already. I will pursue this with Firestone directly. Meantime, I got two new tires from Raymonds in Newark today. AND I don't have to go to Porsche to reset the digital tire controls as i have had to do with these guys over and over. Apparently, they know what they are doing. Better to go to Porsche or go to the other extreme than to be lied to by the Firestone hacks! Not a gurls best friend..."

"I want to caution others about my recent experience with this business. Unfortunately, they returned my car to me without the wheel lock, leading to a cascade of issues. A week after my visit to Firestone, I had scheduled maintenance at another shop, only to discover they couldn't perform a necessary brake job due to the missing wheel lock. This situation forced me to retrieve my car from the servicing shop and then return after obtaining the missing wheel lock. The process involved a considerable amount of time and effort, including a trip to my car dealership to identify the specific serial number required for a replacement. This ordeal stretched over several months and proved to be an unnecessary hassle. Given the inconvenience and frustration I experienced, I have decided not to return to this business for any future automotive needs."