Smashburger

"I got a horrible store experience from a male staff who appeared the store’s general manager, per the tag on his chest. He was very inpatient in listening to what I was trying to order and constantly interrupted me on what I was trying to say. He always looked at me with a pair of fierce eyes when he was taking my order or talking to me. His verbal responses during the whole ordering process were so discriminated and full of hatred. He repeatedly gave me the wrong drink that came with the order. At the end I quitted on getting the right drink as I couldn't wait to get my food and out of the store. The more I engaged with this angry man the more likely that I will get a punch from him on my face. It was a horrible restaurant experience that I have ever had in last 20 years of life I would say. I should have just walked away from the store without buying anything as he didn’t deserve my business. I put this poor rating of my google review for this store visit as his horrible customer service deserves it. I won’t settle by how I, as a customer, was treated so I filed a complaint to SB."

"Do not order for a family of 5 to go without checking your order before you leave! We’re missing two orders of fries and a burger. It’s a shame because the burgers are good (for the ones who got lucky to receive their burger). Can you tell I’m the one who didn’t get a burger?! Let’s get some quality and quantity control Smashburger! The haystack onion rings were just an oily clump laying on the bottom of the container. Not crispy, not enticing, won’t get those again. See the pic- bleh."

"I fail to understand, when ordering online, why you would allow one to customize their burger if you're just going to make it how you want to. I was extremely hungry, and had a late order after working a 14 hr day. When my food arrived, I could smell the onions through the door. I requested only cheese and ketchup only. I end up with an over sauced mess, loaded with pickles, tomatoes and onions. $12 burger tossed in the trash. I won't comment of ones lack of ability to read; I will however, never eat this trash again."

"My wife and I was not sure where to get a Spanish style burger, we saw smash burger came in a tried it. The burgers we loved not just that the environment and service of Joe and Kayla was too notch service. We are definitely coming back with our children for the shakes as well. Thank you guys for working hard and being so helpful and respectful!"

"Me and my boyfriend order two smash burgers and a large smash fry. I was unsatisfied with my order, however the non dairy shake was ok. We did not receive my large fry. We receive a small fry. On top of that our fries was extremely cold along with our burgers. We will never come back to smash burger again. We would have done better going to McDonald’s or Burger King thats how low the service was. When I went to take our burger back the waiter got an attitude and told me that our fries was a large and that the food just came out. I did not argue with him due to that response of not listening to the customer or satisfying the customer just sat and ate the cold food since I already paid for it. Below is a picture of our food. Oh the fries was also extremely greasy. Do Not Eat Here!!!!!"