Jersey Mike's Subs 120 Cedar Grove Lane, Franklin Township, NJ 08873

"1/23:2024: Why isn’t the owner of this franchise responding to these reviews? A. You have some customers to thank, and B) you have some complaints that should be responded to. And C) most owners respond to reviews, so by not doing so, you’re giving Jersey Mikes a bad reputation. D) I suggest selling small containers of macaroni salad, potato salad etc. and pretzels!! My review: First of all, if you haven’t had Jersey Mikes, do not rate 1 star because they had not opened yet! That is very unfair. I love this place. Finally one opened near me. Absolutely fresh meat and toppings. The staff at this one in Somerset is young and friendly. My husband and I got a giant roast beef (free w/ points!). Outstanding!!! And BTW, less money than Subway. On another visit, we ordered cheesesteaks for pickup. Wow! ridiculously good. It’s really no wonder, that Jersey Mikes is doing so well. They sell a good product, period."

"This location is usually good. But this time not so much. I ordered 4 subs online, 2 hot and 2 cold, scheduled for 6:30. When I got there the 2 hot subs were done and in the bag. I checked in so they knew I was there. One guy said 2 subs were missing from the order. The 2 that were done on time were the hot subs. I (and others) stood waiting while they filled other orders for 20 minutes. By the time they finished my order the 2 hot subs were now cold. Come on guys! Do better!"

"Gave the food 5 stars only because it was still good, despite no one paying attention to the 'Special Instructions' box that clearly indicated cheese type replacements for both mine and my husband's subs. Provolone was/is the default cheese on their subs, which we don't want on the sandwiches that we ordered. If you can't use the 'Special Instructions' box to indicate another preference, how do you request it? Removed the Provolone from both our sandwiches, wasn't provided any options for an alternate cheese to be selected, so entered our cheese preferences in Special Instructions. End result - no cheese was added to either sandwich. This is why I don't like tipping before I pick up my order, I'm supposed to assume good food and good service when considering a tip amount. Suggestion - upgrade your app to include an 'ala carte menu' , for individuals that don't want all of the ingredients in your cookie cutter subs. I used to frequent Jersey Mike's in the 70's and 80's. Was much better when you guys kept it simpler."

"I went to Jersey Mikes yesterday. David went the extra mile for his customer. I am older and I did not know how to work the app. David walked me through it. He was patient, kind, and considerate. It makes me feel good that I saw such good service and kindness with the whole staff also. You not only have a good Sub you also have a great staff. The Staff had a smile on their face, the Staff was very respectful, and kind. Who ever hired the staff did a good job. I felt good when I left the store. Treated like service was back in the day. Hats off to you Jersey Mikes in Somerset !!!!!!!!!!"