Walgreens

"I ordered photos of my cat who died last week for same day pickup. I went 3 hours after they were supposed to be ready, and they hadn’t been printed. No apology. No reasons. They just said the guy didn’t print them. I canceled my order and won’t shop here again. The last time I was there for a FedEx pickup, they couldn’t find my package which was an expensive laptop, and I had to call FedEx repeatedly and go to the store 3 times before they found it. Their staff is just terrible and doesn’t care at all."

"WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! On Monday, January 16 I went to my nearest Walgreens to pick up a small order of photos. The employee in the photo center was terribly rude, and clueless and constantly asked me to repeat myself. She was not just rude to me, but to other customers as well. I'm not usually the type of person to leave bad reviews, but I have to say, the customer service at 1201 Main st Peekskill NY 10566 is the worst."

"Endless Pharmacy Wait Times and Automated System Glitches The staff at the Peekskill Walgreens Pharmacy has always been very friendly and helpful (especially Chris, the manager). However, during the more than 7 YEARS that I have been going to this pharmacy, I am stunned that the online (and automated phone) systems for refilling prescriptions continues to be so problematic, year after year after year. In addition, the wait times at the drive-through and on the phone (and, in-store) continue to get worse each year. I understand that staffing levels are a problem all over the country, but I would appreciate a more visible effort by senior corporate management to implement some type of incremental improvement process with this particular store location."

"The staff here are professional BUT The wait times to talk to someone in the pharmacy on the phone are insane. Easily 20+ minutes. Rite aid never had wait times that long. They need to hire more staff in the pharmacy. My doctors office doesn't want to call them because of the wait times and then the pharmacy doesn't want to call my doctors office. So I'm stuck playing phone tag between both the pharmacy and my doctor. Also their automated phone refill system is useless, it only works half of the time. I legitimately have to call them every time I get a prescription filled and play this phone tag game because this location is UNDERSTAFFED and the systems they have put in place are terrible."