Goldberg's Famous Bagels 86 Wanaque Avenue, Pompton Lakes, NJ 07442

"Let me pre phase everything by saying the food is great. They likely have the best empanadas and sandwiches of any breakfast place around this area. I work at a nearby place and order breakfast with my colleagues multiple times a week. when I order breakfast it becomes brunch as they take 1-2 hours to deliver without fail. Every time I call to place an order if I pay with a card they write my number down and charge me hours later. The prices on the online menu are different than what they charge. I was charged the wrong amount and when I brought it up to the manager I was told she doesn't deal with customers like me. I emphasize that my colleagues and I order from this place constantly and this review is an honest account of what it is like to order a delivery from this place."

"They don’t make their own bagels they get them all delivered from another bagel shop lol Also because I used to work in restaurants whenever I walk in I can smell the grease trap stench because they don’t clean it regularly which is unsanitary. They continue to get my order wrong time and time again. Whether it’s burnt, wrong item, undercooked, etc and they refuse to make any accommodations in fixing the mistake that they continue to make. These new owners are extremely unprofessional and only care about making money and not customer service. It’s sad because it’s a good location and has the potential to be a great establishment, however, the staff is extremely disorganized and too much employee turnover which also is a red flag. It’s not worth it. Many better bagel shops that actually make their bagels in-house"

"Wasn't great with the old owners and still isn't. Service is just ok. Prices are higher than average and they seemed to be working harder than smarter, causing longer wait times. Won't go back. There are better bagel shops within a mile."

"Blindly ordered a bagel & cream cheese. Iconic, traditional, super fresh and satisfying the $3.57 shocked me and my handful of quarters."

"My colleagues and I used to order from them for over a year now. Even though I found plastic inside their empanada we continued to order. When I called to let them know what I found the “manager’s” respond was “uhhh what exactly would you like us to do” it was a guy btw, completely uninterested and just an awkward conversation. He lacks in everything as food industry manager, lack of control, no communication skills and no solution really. He provided a $2.75 credit toward my next order. Which my silly self then ordered something else the next day and I told them to apply it but some other lady said “we refunded you the whole order back to the card”. Well it’s been a week but no refund. We were also accused of us not paying an order from supposedly months ago so what they did was made us think we agreed to pay tip over the phone (which by the way we did not authorize) and charged us double the amount. We called to discuss and the same lady had such a nasty attitude. “Don’t call again we will not take your order. All you guys do is cause issues” and as we were trying to get answers she just hung up on us. (this is the polite version). This deli is unprofessional, they lack in communication and well they not only lost one customer. They lost a full company amount of customers."