AutoZone Auto Parts

"Location: Clean and well lit. Request: Windshield wiper. Associate waited for me to provide my car information. Looked up the part, brought a wiper and explained how to attach it. Also assisted when he saw I was still in the parking lot trying to figure it out. Very polite and professional at all times. Note: During a snow storm."

"The Hispanic hippopotamus looking parts advisor associate is so rude and racist. She ignores customers and attends to only the Hispanic customers. I was waiting for 15 minutes in line to pay for something while other customers came in after me and she went out of her way to help them. When she wasn’t with anyone she was constantly on the phone texting and talking to her baby daddy. Disgusting and should be fired."

"To me, it's a business that is not run like a business. A few of the employees are very rude and don't know how to talk or treat people"

"AutoZone Auto Parts in Paterson, New Jersey, is a great place to find automotive parts and accessories. As a regular customer, I appreciate the wide range of products available and the knowledgeable staff. However, one recurring issue I have noticed is that the store is often short-staffed, resulting in long wait times and crowded lines. One of the key strengths of AutoZone is its extensive inventory. Whether you're in need of basic maintenance items or specialized parts, the store usually has what you're looking for. The staff members are generally helpful and have a good understanding of automotive products. They can assist you in finding the right parts for your vehicle and provide guidance on installation if needed. Despite the store's strengths, the ongoing issue of being short-staffed detracts from the overall experience. It is not uncommon to encounter long lines, especially during peak hours or on weekends. The shortage of staff members means that customers have to wait longer for assistance, whether it's at the checkout counter or when seeking advice from the employees. This can be frustrating, especially if you're in a hurry or have multiple items to purchase. While the employees do their best to manage the situation, it is evident that the store could benefit from additional staff members to handle the customer influx more efficiently. A larger team would help reduce wait times, improve customer service, and enhance the overall shopping experience. Despite the staffing issue, I must emphasize that the quality of the products and the knowledge of the staff are still strong points for AutoZone. The store maintains a clean and organized layout, making it easy to find what you're looking for. The prices are generally competitive, and they often have sales and promotions that provide good value for customers. In conclusion, AutoZone Auto Parts in Paterson, New Jersey, is a great place to find automotive parts and accessories. The store offers a wide selection of products and has knowledgeable staff members. However, it is consistently short-staffed, leading to long lines and wait times. While the store's positive aspects make it worth visiting, it would greatly benefit from addressing the staffing issue to provide a more efficient and satisfactory shopping experience for customers."

"Very happy that a gentlemen Qwasean helped me today advised me of the best battery to buy for my car. He was very knowledgeable in everything I needed. As I business owner. I would love to have someone like him on my team."