Jersey Mike's Subs

"It's common place that a restaurant occasionally messes up an order, everyone knows it. So when we found out that the staff forgot one of the sandwiches in our order, we figured "Guess we better call..." And of course, this was after I drove all the way over there to pick it up, and EXPLICITLY asked the guy at the counter if there was anything missing. So now I'm driving over there for the second time that night, having just wasted time and gas, and I'm expecting to walk in, get an apology, (Hopefully store credit, if not a refund), and get my sandwich. Hey, guess what? The guy doesn't know what I'm even talking about when I tell him I'm there for the missing sandwich. He asks for a name, I give him the name from the order. He looks around, says he can't find it. I reply, "It's the one from the phone call you received." He looks at me like I have two heads. Suddenly, a girl hands him the wrapped sandwich, to which he gives both her and I a bewildered look. He hands me the sandwich, and (I kid you not) ends the conversation with, "Uh... Okay... Bye." and goes back to whatever else he was doing. No apology or anything. And the best part? Food was cold. JM, you make great food, but hiring high school dropouts makes your restaurants look like garbage. Will likely not be buying from you anymore."

"Good thing the sandwiches are good because there customer service stinks. Was not greeted when I walked in, gentleman working register just blurted what I owed never asked if I wanted to use my points and my sandwiche was just shoved in front of me."

"Food is good and atmosphere is pleasant. I have serious concerns about the staff. They mess up orders. I order cheesesteak sandwiches every week. I ask for Extra Cheese and Bacon every week. Half the time the bacon is missing and it does not look like they ever put extra cheese on the sandwich. I also do not get peppers and onions on the sandwich and inevitably the sandwich has peppers and onions on it. I also called in an order when their systems were down and the person wrote down the order and repeated it back. One sandwich was supposed to be on whole wheat bread. It was not. The staff really needs to pay better attention. I am constantly paying extra for items I am not getting."

"We have ordered from this location for years but have noticed the subs getting skimpier recently. Not sure the staff making the subs are given a guide as to the amount of meat and condiments to use or if they don’t follow the guidelines. For the price, a skimpy sub is not worth it."

"First time in the area, and first time at a Jersey Mike's. I ordered a number 4 (Which was very good!) and specified for it to be gluten-free due to an allergy. They changed gloves, and put a gluten free Udi's roll down on a separate cutting board. Food was good, at a fair price with a lot of options. Would recommend!"