Maid Right of Richmond

"We are very pleased with Maid Right service. The staff is very competent and always prompt. They listen to specific requests I have made for the house. When I had to change the cleaning date at the last minute, they were very understanding and quickly found a better date for me."

"I originally had booked a move in clean with this company. I was not sent a confirmation or any written policies in regards to my service. The night before my clean I needed to cancel due to illness. The following morning I received a call where the man on the phone immediately hostile and that I was “causing a problem.” I asked what the problem is and he said there would be a 50% cancellation fee. I told him I wasn’t informed of any cancellation fee policy upon booking. He then says “it doesn’t matter.” As a potential customer it should matter that any policies like this are explicitly disclosed either verbally or written. Throughout the whole conversation I was repeatedly told that it doesn’t matter what I was or wasn’t told, and I was absolutely disrespected. At the end of the conversation he rudely told me “goodbye lady” and hung up the phone before anything was resolved. I was thinking about rescheduling the service but following that conversation I absolutely will never book with them."

"I was very fortunate to find Maid Right of Richmond. I am extremely satisfied with the services they provide.The owners, John and Cara Sanfacon have been very accommodating to my needs and scheduling. They have assigned a service provider, Kyndle, to me. I have grown to love Kyndle. She is an extremely hard worker and young lady who goes above and beyond to satisfy. She is very committed to her job and clients. Thank you so much!"

"It was easy to book an appointment and everyone I spoke with or met along the way was friendly and knowledgeable and hard working. House looks and smells great! A lifesaver when I moved out of my old house! Moving is stressful enough. What a relief to leave the cleaning to professionals and know that the house is cleaner than it's ever been for the next tenant. Thank you again!!"

"Don't waste your money! I am deeply disappointed in the service of Maid Right of Richmond. I choose this company over other ones as they claim to be a cut above the rest but they also cost more than the rest. After a few weeks of remodeling projects we didn't have time to clean plus there was a lot of extra dust so I was excited to hire a company to do our cleaning for that first 'deep clean', and following that a once a month clean. My parents were arriving that evening of the first clean for a 2 week stay so I expected and needed the house to be sparkling when I came home from work. I paid $225 for cleaning a 2500 sq ft house so my expectations were high. Sadly, it was far from clean! I was greeted by a dirty storm door even though I had been informed that was included. Then I kept finding things that were not properly or at all cleaned: the tile floor in the half bath was dirty, the front of the fridge dirty, the kitchen floor still sticky from spilled maple syrup. The floor under a light plastic step stool in the master bathroom and behind the door the floor was still filthy, soap stains on the inside of the shower door and so on and so on. I was so frustrated and sad and started to clean in stead of picking my parents up from the airport (my husband went alone). I sent Maid Right an email with lots of pictures showing the dirt, and all I got back as that they were sorry that I cleaned myself and didn't give them a chance to correct it, even though they knew my parents were arriving that day. No partial refund, nothing. I want to add that even though I was very frustrated, my communication with them stayed polite. Anyway, my advice is look elsewhere for a company to clean your house, I know I will."