MS Home Pool Services Inc.

"Always responsive, and professional. Our last few visits of the season were by Kaylee. She always took whatever time was needed to make the pool perfect."

"After renovating our entire pool in 2014 I have endured over 9 different pool companies in the NoVA area. Out of all of those companies I have used, MS Pool has been far and wide the best service I have found in the area. I opted for the open/close package. They opened my pool this year and were able to work me into the schedule at a reasonable time. Being a new customer, many others I have reached out to couldn't get me on the schedule until mid June (that doesn't do me any good). They communicated well up until the schedule date (others left me in the dark), showed up on time and their support staff was friendly and helpful, willing to answer any questions I had. After they completed the service, I received a full report with pics of my set up and grading on how everything looked and aged over the past 7 years. Very thorough. I was also having some issues with my main pump. Yani was extremely helpful over the phone attempting to troubleshoot my issues before we embarked down the road of a technician coming out. Once we decided on a course of action Momchil showed up with a replacement motor and 2 brand new pumps (2.6 and 3 HP). After a review, it was deemed that the cheapest option was the best option, just replace the existing motor. The technician also took the time to check the pool chemistry (again, shortly after opening) and assisted with suggestion on how to fix the imbalance. MS Pools was friendly (unlike all the other companies I worked with) helpful, (again, not like any other company I worked with) and went above and beyond what you would expect a company to do these days. Strongly recommend!! Will be happy to provide updates as things progress. Adding update: 2023 After a successful and pleasing first year, I am already seeing a drop off of quality and customer service. Last fall, pre-close, I notice the pool water was dropping rather quickly. I thought maybe due to the extreme heat and dry weather it was evaporating faster than I had normal seen it. I alerted Yani, of MS Pools, regarding this when scheduling closing. Jump to early spring: Called to schedule my opening and to discuss checking for leaks. We decided to open the pool in early May (3 weeks before normally opening) for diagnostics and possible fix (to account for draining and refilling is needed). Several emails/calls after opening to schedule a technician to come out and nothing..they were to busy. Summer is over and still no response on leak check. Additionally, the opening was not as thorough as previous years. The team that opened left a bunch of debris on the ledge by the waterfalls and around the pool. I am hoping this was just an off year for them. Also, their price shot up by almost $200 for the Open/Close package with no warning or notice. Communication and customer service have fallen."

"The driver working for you in this van cut me off, going straight in a left turn lane and nearly hit me license plate, UFA2090"

"We’ve only had our pool two years, but the heater stopped working. We’ve had them out twice. First, to diagnose and then to install a needed part. They showed up when they said they would and sent us pictures with a narrative that exactly described what they did from a service perspective with each visit. Their service is impeccable (as evidenced by the 100% 5 star reviews)! Keep up the good work! As a consumer, I value this level of customer service knowing we will be taken care of in the future."

"Our pool is part of our weekend, summer, and sometimes every day family life. MS Home Pool Services makes it so that we do not have to worry about opening it ourselves anymore. We have always needed someone to close it because of its odd wall, but, after going through a few companies, we realized that MS Pools is the best. When it comes to repairs, they are up front about prices, fair, and honest. I now trust them exclusively."