The Garden of Eden Health Center 9460 Amberdale Drive, Chesterfield, VA 23236

"It went downhill a couple years ago and I thought, let me check the reviews to see if anything got better. Nope! My issue - Billing issue due to incorrect info from the front desk, poorly trained staff and that includes the front desk, nurses and Dr. Madison to some extent ( I believe that herbs and holistic treatment works ) but ONLY to some extent. Get people out of pain and then look to transition them to natural stuff to prevent further issues. One time I had to wait 2 weeks to get medicine due to them losing lab work and not returning calls. My mother was also a patient and the front desk approved and accepted her insurance then the claim was denied. It took me 9 months to resolve this issue and that was with paying out of pocket (billing person quit and they were backed up)"

"Only reason I gave one star is because you have to write this review. This place is absolutely in nightmare, not professional whatsoever. They never answer the phone you leave voicemails they never answer voicemails either finally after four months of me trying to contact them they finally answered and when they did they gave me an appointment . We go to the place and we were told that they moved I called to get the new address. Of course they will never answer it kept telling me that the office is closed instead of them saying that they’re probably on lunch so people know what’s going on. Go on their website they had their address in there so now we missed the appointment we can’t see the doctor. I do not recommend this place to anyone at all because like I said they never answer so not professional they don’t even answer the patient portal they take forever to refill medication even Bremo, pharmacy has been calling them nonstop to get the approval to fill some prescriptions for the past four months, and they never. I called again to see what’s going on and to get the address. The lady was rude and she asked what did I want from them like how unprofessional is that? Why is this even a doctors office? Don’t waste your time and going to this person place you will be soooooooo disappointed"

"Horrible service. For two weeks Kroger Pharmacy has sent prescription refill requests with no response, so when I called today, I was told GOE can see it on their end but haven’t gotten around to approving it yet. FOR TWO WEEKS. For a daily thyroid pill that has kept me alive for 2 decades. I am currently on my second to last pill, and of course, I called Kroger tonight (in hopes that the final call of the three calls I had made to GOE today actually precipitated a result), and they still don't have the prescription. The GOE office is closed tomorrow. This is simply the icing on the cake as I have had prior deplorable service during a blood draw (the “nurse” had me literally dripping blood on the table and never once apologized after she grossly bungled the draw) and any time I call for assistance with a referral or refill. Dr. Madison and her staff are a sorry excuse for a faith-based medical clinic. I enjoyed my one visit with Dr. Armistead, but seeing as he’s been out of the country, my file has fallen in Dr. Madison’s hands."

"Dr. ARMISTEAD is the only Dr I would see here, this may be the absolute worse care I have ever seen, I had high hopes and soon learned how bad this place is. First problem- Filled out all paperwork the asked, but when going to my portal they had some random name and phone as my emergency contact, listed me as black female which is worng. Second problem..Get my first script filled afer much hassle and it was double the dose of what I take (big mistake-pharmacy caught it) Third Problem- Went IN 2 times for an ear infection, first time was told to eat washabi peas and spicy soup (I was floored) Second time I stressed I can not hear and my ears are draining bad and hurt- was told to put hydrogen peroxide in and if that didn't help to come back- By the time I tried that and got another appt my ears where bleeding, Dr Armistead said I had a double inner and outer ear infection in both ears, and explained to me the infection could go into blood stream because I now had open skin inside both ears bleeding!! ear drops and 2 months of antibotics to clear it up Fourth Problem- I understand I should of left this practice by now, bu had 2 very close family members pass away with 5 weeks of eachother and called finally to ask for help, they scheduled a phone appt for 5 days later, which I waited for but no call came in at the time sheduled, 2 hrs late the dr madison calls leaves me a message telling me to go buy some supplement. Receptionist- she talks to co workers and alexa ar more than those waiting at the counter. Who ever answers phone is truly unprofessional, Office closed many times for whatever reason. After reading the reviews I will now call my Ins co to see if Dr Madison charged my Insurance to leave a message on my machine for a scheduled appt she never called for. Nutritionalist is absolutely awesome and so is Dr. ARMISTEAD, my hope is someone out thee hires them so they can leave Garden of Eden before this place ruins thier career and reputation. Do Better Dr Madison or close your doors."

"I have fought the urge to file this complaint for 5 months now. They have been charging me and my family copay’s for routine check ups for going on 2 years. I didn’t realize it until about 6 months ago. Since then I have tried to get refunds and been working with their billing specialist as advised, and NOTHING has been done. I have called and left messages, I have sent requests thru the portal… all of my attempts have gone unresolved. Also, one of my children wasn’t able to get into their online records system and she called for help 3 times and each time told “we don’t know how to help you” “office manager isn’t here” then it was “we currently don’t have a office manager” So as a patient I don’t access to my records, labs, or payment history…. And no one from the office will help me. I had another doctors office, called me directly because Dr. Madison’s office has been unresponsive to her record request. She sent the request twice. This is a very important appointment that my daughter needed and was referred to by Dr. Madison however, they are unresponsive when the specialist reached out to them for medical history and details. I called again today (march 9) to get help and the receptionist told me “it’s too early for this, I have other patients waiting” when I demanded someone help me. She then hung up on me. So now I’ve been forced to come in person to get my records. I come up here and waited for Dr. Madison. She asked me to go upstairs in her office to speak with her, and as I am explaining to her what has happened and giving her my complaint, she talked over me she interrupted me, and she was extremely dismissive. All that she had to say was that they are extremely short staffed and they have a bunch of horrible employees that weren’t doing their job properly. I asked her at least five times very clearly and specifically for a payment history now, after being in this office for 45 minutes she comes out with other documents instead of what I requested. So now I have wasted another hour of my time and my day dealing with a completely unprofessional establishment. It is a shame that I go out of my way to support not only small businesses, but black businesses and this is the type of treatment that we receive this type of unprofessionalism and practice is why black business get such a bad rep. And I hate to bash another business because I too am a business owner, but this has to be reported because I do not want anyone else to have to go through the type of headache. They are ripping people off, and they are not serving their patients with any administrative request or assistance. Unfortunately, I would not recommend at all. Truly disappointed."