Centra Medical Group - Amherst

"Dr. Hayes has been my primary care physician for over 25 years. He has always taken an active interest in my care and even though I have several different, challenging, health conditions I don't feel as if he has given up on me. He listens which (I find) is a rare commodity these days. He is the only doctor I have ever had who has called me at home to ask how I feel. He will be my doctor as long as he is practicing in this area."

"Usually I have great service with this office but recently with two doctors leaving and my son having to have appointments pushed back or not being seen for months has been frustrating. It is also frustrating to call and have an admin staff be somewhat rude when asking questions about appointments or the issue of so many doctors leaving the office. My son is a patient and I am asking about the quick turnover rate within the office to determine going somewhere else. So Jennifer of the office, no need to get smart or have an attitude when asking a simple question ma'am. When concerning my son, yes I am going to ask. In less than two years, both of his doctors have left and it causes a lot of delays with my son's health and check ups."

"I'm done. Have annual in 1 week and will keep it for refills but that's it. Can't get a call back or prescription filled, its always been this way but I've finally had enough. Have COVID, called twice today but no response...explained this is my 3rd day of symptoms but just tested positive...for the meds to help I need to get on them soon but apparently healthcare is a 9 to 5 proposition here. Next day 11am still no call, so I call them, I'm told my doctor is with patients and given no ETA of when/if she will be able to call me back. I have a primary care doctor but here I sit getting better care in a walk in clinic! DISGUSTED AND DONE WITH CENTRA AMHERST."

">>BOTTOM LINE: DR CROOK WAS THE RUDEST, MOST UNPROFESSIONAL, UNCOOPERATIVE, NARCISSISTIC, AND BASICALLY A HORRIBLE HUMAN BEING - SHE DID NOT CARE FOR ME AT ALL!! STAY AWAY FROM THIS WOMAN!!!!! >>Details: I have NO idea how this woman is getting 5 stars everywhere?? I had just moved from Arlington, VA, and Washington, DC (where all my medical providers were located) and I was searching for a new PCP in the Lynchburg area, Unfortunately, I decided trying Dr. Crook, due to her ratings - ha [big mistake]! > Here's how my 1st appointment went: My PCP from Arlington sent records via the electronic Federal system (all Drs. have access so it's simple to transfer records - no more faxing or lost pages). This data transfer showed I had been taking 800mg of Gabapentin (GP) x3/day for over 4 years. In 2019, VA was 1 of only 4 other states which decided GP needed to be added to the "Controlled Substance" list, as a "Schedule V" (the LOWEST level for abuse/addiction). She had received all of my health records and medications from my former PCP, yet, she 'claimed' the GP was not on the list of drugs I had been prescribed - everything else was there, just not the GP? Hence, she REFUSED to fill my GP until she had PROOF that I was on GP - she had no problem filling my other medications (including Baclofen, which she claimed was NOT on the list from my former PCP). I felt like she just didn't want to provide me with the GP (proof or not)... > I was stupid enough to make a 2nd appointment: Before this appointment, I again contacted my former PCP and asked her to send over the records HIGHLIGHTING that GP had been prescribed to me. At this appointment, Dr. Crook acknowledged she DID receive the records showing I was on GP 800mg x3/day. She became disgruntled and angry now that she knew she was WRONG!! She said I was lying etc. and became extremely unprofessional! *SHE FILLED ALL MY MEDS, INCLUDING THE GP FOR 3 MONTHS (1 +2 refills) - ***AND TOLD ME TO GO FIND ANOTHER DR!!!!*** Basically, she FIRED me, due to her own narcissistic need to be right!!! She told me she provided the 3 months of medication to give me time to find another PCP, because she was done with me!"

"I dont know why there are so many negative reviews. I google to get hours and seen the rating. Started taking my three children here this year and I have never had a problem. The staff are sweet and Dr. Coleman is down to earth and really is good with kids. All the nurses have been respectful and kind each time we've been here."