Russell County Hospital

"If I could leave 0 stars I would. Staff is awful, got charged an ungodly amount of money just for them to check my blood pressure and heart rate. Worst hospital I’ve ever been to."

"My daughter, who was in college nearby, went to the ER in January for severe abdominal pain and bleeding which was diagnosed as a ruptured ovarian cyst. I was 2 hours away and when I got to the ER, she was still in the ER waiting room, doubled over in a chair. She went in and registered, then returned to the waiting room, went to triage, then back to the waiting room. She was taken back for lab draws, and again back to the waiting room. She went for an ultrasound and once again sent back to the waiting room. And finally back to the triage room for results. She never entered the actual "ER" for any services. Not one time in the nearly 4 hours that she was there, was she offered anything for pain-AND she was NOT seeking pain medication. Not even offered Tylenol or Ibuprofen. She was going through feminine hygiene products every 30-45 minutes and was not offered any products from the ER. She used her own products brought from home. She DID NOT receive any products, supplies or medications of any kind from the hospital. Nothing. I received a bill with charges totaling nearly $4000. I requested her medical records. Upon reviewing the records, it was documented and attested that a female provider had spent face-to-face time with the patient. This is NOT accurate. My daughter NEVER seen the female provider that attested to these services. She only seen a male provider. She was also billed for Level 4 services-but records docummented Level 2 services. I have been round and round with Ballad and have yet to receive any definitive response as to these "inaccuracies". I have emailed and called and have been told that someone would return my call with an explanation. At one point, I was told that someone had returned my call and I did not respond. I can 100% assure you that I did not receive a call at my home or my cell. So here we are, 8 months after and no one can tell me why services were "attested" to that didn't occur and why I was billed for Level 4 services and Level 2 was documented. As a follow-up, my daughter ended up having surgery in Knoxville in July to have a dermoid tumor removed that was not diagnosed. I do plan to file a complaint with my insurance company, the Virginia Dept of Health and Joint Commission. Please, please, please be an advocate for yourself or a loved one and review your records."

"My mother was waiting for 3 hours before they took her in while she was bawling her eyes out in pain and we got in here around 11 pm and we are still here at 2 am and all we got told was there was some stomach pain. terrible hospital."

"I brought my son to the ER. We were taken back quickly and given the best of care. We were kept informed and my son had the best of care. He was admitted and EVERYONE made sure he had everything he needed. His medical care was top notch! A+A+A+A+"

"The ER staff is horrible, we waited 4 hours while my girlfriend had a swolen liver. Once we did see someone, they wanted to test for Covid, which she was negative. After the fact, we talked to a very rude short blonde haired nurse practitioner who copped an attitude when I said I wanted blood work done for her. She wasn’t going to do it until I told her since it was her call whatever happened to my girlfriend would be on her. She didn’t believe my girlfriends story about her liver until they done blood work. Once they found that she was on the verge of liver failure they let her lay there for every bit of 20 hours while being told almost nothing. Eventually we had to make some calls to her family doctor and finally got her transferred. Long story short, if your loved one is dying DO NOT take them here. Go to Bristol or Johnson city. The staff was rude the whole time we was there and Was laughing at the elderly woman beside us with dementia who was screaming Larry. Not making this up. Don’t go here if you care about your loved ones safety. If I could give them a 0 I would"