Sears Appliance Repair

"I had leaking water from my kitchen which damaged the drywall ceiling in my rec room downstairs. The source is either the dishwasher or the water supply line. Mr H. Q. searched for leaks by pouring water from buckets and running the DW to eliminate the water supply in the diagnostic. He determined the DW was not leaking. This result is critical to proceed with further problem solving. He was patient and thorough, applying critical thinking and consultation. He was also very pleasant with good communication. Job well done! 5 stars!"

"The visit was the next day after the call for service. We were clearly informed and updated on the arrival schedule. The technicians were polite and personable. The repair was completed within a few hours with no delay waiting for parts. The area was cleaned up before they left The refrigerator and freezer are now working again."

"Truly the best technician that we’ve experienced with Sears - and we’ve had several over the past 3 years in this home. I was thrilled to see that we were on his schedule today for our prevention maintenance check with our heater. He saved the day when our AC went out in early August - incredibly respectful of our property, competent, and patient when explaining to us what the problem was as we are clueless on HVAC systems. Today he texted me with a smaller time frame and again when he was on his way which I greatly appreciated. It’s no fun waiting around when the time window is so broad. I wish I got his name - but I hope from here on out he is assigned to our home if we ever encounter an issue! Highly recommend!!"

"The latest technician was great. However, the appointment was rescheduled with no explanation multiple times over a course of a week. The technician that claimed to be at the unit in 11/3 was rude and impatient. The Sears home links do not offer any remedy as I tried to use them to update the contact information and I kept getting a system error message. I had to call the provided number and make selections to make a new appointment."

"Mustafa E. was very courteous, highly informative and went the "extra mile" to explain what he was doing, and why he was doing it. He listened closely to the background information I provided him and outlined both a "Plan A & Plan B". He explained that replacing oven heating element would (and it actually did) solve the immediate problem but wanted me to be alert to other issues that might not have been apparent during his diagnosis. He was honest and didn't want to repair something that wasn't actually malfunctioning, but at the same time, he wanted to ensure the system was operating properly. He took extra time to ensure all of the settings were properly reset and he ensured the element was functioning correctly before leaving. He made certain that all of my questions were answered and indicated that I could call back if I saw or heard anything that didn't seem quite right. I would certainly welcome him back at any time, so I could benefit from his skill, expertise and customer service acumen!!"