CVS 310 South Rosemont Road, Virginia Beach, VA 23452

"I was using one location for Pharmacy services and switched to another. Both locations are the most tired, piss poor, uncaring, unwilling to help, non chalant, slowful, raggedy excuse for what is supposed to be customer service I have ever seen. I wish my employer would let us go back to using walgreens without penalty."

"The CVS pharmacy at this location is horrible. The pharmacist is rude and nasty. It takes forever for someone to answer the phone. CVS in general has a terrible system of auto notifications for texting that you can never get to stop. They send notifications of prescription refills that I never requested and never need. In order to stop those you have to stop all notifications so I can't get the ones I need. I am a marketing director at a law firm, have been involved in customer service delivery at other companies and aware of what good customer service should be and how to use technology for your business. I see other reviews that are positive that are a little old so I bet the service when downhill when this pharmacist started working there. I used to come years ago and didn't have a problem but this isn't the same guy. Sad."

"The people in the pharmacy are amazing but incredibly overwhelmed! CVS, please provide additional support to the pharmacy! It is nearly impossible to get a hold of them when calling, (now over 32 min on hold to get through), and same day medication…well that’s asking a lot. I’m stunned at this turnaround. Very unfortunate and unreliable."

"Made a COVID/Flu vaccine appointment. I tried to make another for my daughter for the same time, the only time slot was 2 hours later. Called the pharmacy, waited on hold for over an hour, asked if I could add my daughter at the same time, I was told NO. Going to Walgreens. Horrible customer service. Will never shop at a CVS again."

"Been coming here since they opened and service just keeps getting WORSE!!! I needed my antibiotics ASAP bcuz I was getting surgery the next week.they told me they were ordering my meds and it would be there Monday. Monday comes and nothing/no updates. Turns out they wouldn’t be able to get the medication regardless at all for whatever reason. So why would they lie and say they would be ordering it& not send an update on the status. Which in turn prevented me from getting my surgery I’ve been waiting to have for 6+ MONTHS ‼️‼️I’m definitely going up the ladder to file a complaint y’all are ridiculous and service has been going downhill fast"