Home Services at The Home Depot

"If you like mediocre service in the aisles and klaxon horns while you shop, this is your store. In the faucets and bath fixtures area, there are security cameras at eye level in several locations. While picking out a kitchen faucet, the klaxon went off very loudly every time I moved near a faucet. I earned 7 mind jarring horn soundings to pick out one faucet. In the bathroom towel rack area, there are two such horn equipped cameras, so they go off whether you move left or right. Not pleasant."

"It's entirely too big in a good way but as with most home depot locations the staff is next too useless. Look, I don't expect you to know a lot but know which isle products are on. Won't hold it personally against home depot. Otherwise employees are friendly and diverse and that's a plus in my book. Beats going to Lowe's, that's for sure."

"The one of the employees, some old Indian dude, instigated an argument with me and my father, then the employee proceeded to complain about his job at us in means to try and look like a victim. My father and I have spent years going to home depots and spent tens thousands of dollars a month for each and every jobsite we do, yet we are disrespected just because an employee doesn't want to work because he had a bad day with a customer arguing with him as the old Indian employee explained while yelling at us. Also I asked for help a bunch of times from other employees and they just either horse around, ignore you, give unhelpful advice, or argue with the customers, which is horrible customer service."

"It pains me to give The Home Depot a negative review. I had been a happy customer for over 15 years - the first time I became a homeowner - and have left very positive reviews before, but this particular store seems to be on mission to disappoint me over and over. The latest and final straw was ordering carpet and hardwood floors for my home. We had a 3-week window where the bottom floor of our home was going to be without any furniture and so it was the perfect opportunity to replace the flooring. We chose our styles and colors and requested a measurement with hopes to have it all done within 2 weeks (as we were told). Then came the delays and the excuses, the hidden fees, and the lies, and the fine print. After two and a half weeks the only thing they had accomplished was the measurement, which was nearly two weeks late because someone at HD could not put the order in properly. This put the installation out of our window, so we shifted some things and bought ourselves an extra week. Lo and behold, we were told the carpet was not going to be installed in seven days after purchase in spite of the seven day guarantee. We were also told that the guarantee didn't apply to the flooring products we purchased because the fine print has all these exceptions. At this point, I washed my hands of this store and have vowed to never return. I may visit the Falls Church store if I'm desperate, but no more HD for me."

"Was told the best way to set up a kitchen design appointment was via their web site. Web sit directed me to call specific store. Phone menu was easy to use but no one answered (7 times). Obviously customer service not a priority. Will use Lowes"