CVS Pharmacy

"Walked in to receive a new COVID-19 shot, as the website says we could. The woman who was at the front was nothing but rude and short with us and told us we’d have to speak to the pharmacist. The pharmacist was not much better at speaking to us and listening to our concerns. While the pharmacist was talking to us, the other employee continue to mutter and grumble in the background about us. The issue was not that they were not able to give the vaccine until later in the day, but their overall attitude. Will not be returning!"

"The pharmacists and pharmacy techs who work here are absolute idiots, they can't get even one of my prescriptions right. Do not even bother with sending your prescriptions here."

"I entered the store at approximately 8pm. I was the only customer in the entire store and at the pharmacy pickup window. There were 3 pharmacy employees behind the pharmacy counter congregating together. Two of the employees did not look in my direction. The third employee (L*****a) glanced at me from the corner of her as she opened a sandwich and began to eat. She then hid herself down one of the pharmaceutical aisles to finish her sandwich. When done she came to the register to help me. In the mean time, the other two employees still did not look in my direction. As L*******ia approached the register she asked if I was there to pickup, I replied yes, at which point she gave me a half an eye roll which was very rude. Not exactly a pleasant person...and definitely not someone you want help customers. Bottom line is there is one customer and 3 employees...someone should have provided immediate assistance. I finally got out of there at 8:22pm. I will NOT return to CVS. Please advise your employees to treat customers kindly."

"I have been using this location for over 2 yrs & I'm still just as happy as the day I first came here. Josh, pharmacy mgr runs a smooth operation. One thing that really impressed me was the day a script was sent in from M.D. Express & by the time I left the clinic & arrived at the store my script had been filled. VERY IMPRESSED with the kindness each tech & pharmacist has every time I come in. THANK YOU JOSH & today THANK YOU Erinfor your kindness & your patience...YOU ALL ARE AWESOME!"

"On 8/26/2022 I drove from Newport News VA to Richmond VA on hold waiting for the pharmacy only to be cut off after 50 minutes of holding. I called the store back and reached out to the front of the store and the customer service was great. She took my name and number to pass to the pharmacy letting them know what happened and to have them call me back. They never did, Later that day I went in to have my prescriptions filled and I informed the pharmacist as to what had happened and received a blank stare as if I wasn't even there. On one of my prescriptions, they only had 11 pills of the medication I needed. They filled it with 11 out of 90 pills and I was told to come in on Monday to pick up the balance of the prescription. I went in on Tuesday to pick up the remainder of the prescription and to pick up additional prescriptions only to be told I could not get them until Saturday as they had billed the insurance and it was too soon to pick up that prescription. Another prescription was there but the pharmacists had to check it and to please wait. I waited only to have the pharmacists tell me to come back after 2:00 PM because she was going to lunch and closed the gate in my face. All this was after I was told to wait and stuck around in the store. She may have a Doctorate degree but as for her personal skills, they are sorely lacking. I will be transferring all my prescriptions to another pharmacy."