AAA Virginia Beach Insurance and Member Services

"I went to the Landstown location on 1/20/24 to get some suggestions for all-inclusive resorts for a trip for my family for later this year. That day Wanda H. was the agent in the office. Our initial interaction was great. She was very personable. She asked for us to give her a couple of days to research some places that fell along the lines of what we wanted. She emails me 3 different suggestions to 3 different Caribbean locations on the afternoon of 1/23/24. I review them, and the next morning when I get into work, email her back stating we really liked one of the suggestions and asked for additional resorts to review in that same country that were similar so we can make sure we didn't see anything else we may like better. 1/28/24 comes around and I still haven't received anything. I shoot her an email kindly asking if she had come across anything else and that if she hadn't we wanted to go ahead and get the process started to secure dates for the initial place we liked before the prices rose too much from the initial quote we were given. She emails me back late afternoon 1/29/24 with two more suggestions and asks for the info of all the guests going on the trip and tells me she can hold a reservation for 24 hrs. I emailed her back and said thank you for the additions and that we would review them, gave her the info requested, and asked her if I could schedule an appointment that upcoming Thursday 2/01/24, to come in and make whatever deposit and sign whatever I needed to. I never get a response after that. At this point, I'm over it. I ended up going to the Va Beach Blvd location and was luckily helped by a wonderful agent who took her time with me and I walked out THAT SAME DAY with a secured trip booked. And to this day, 2/05/24, I STILL have not received a response from Wanda."

"The staff at this office are very friendly, efficient, and knowledgeable. Shout out to Jennifer and Renee!"

"I have been a AAA member since I got my license at 16. Now at 25 I switched to my own account from my parents and added my fiancee. She ended up needing a tow while I was out on a ship the day we switched. I had no problem paying the 75 dollar fee for same day new membership service but was very unhappy to hear that AAA would not honor the PLUS plan I payed for knowing I would need the services. AAA told my fiancee that she would have to pay extra because the plus plan (Which I had already payed for) doesn't kick in for seven business days. This is not obvious when signing up for the service. I am aggrivated by the situation and disappointed. I have 2 separate memberships right now just to try and make sure my fiancee can deal with car troubles. This whole time I am stuck on a ship unable to even drive to her and help. I was relying on AAA because they have been with me since I started driving and now I am disappointed and mad. As they say the only true vote you have is where you spend your money. My vote of confidence in AAA is wearing thin. I expected my great experiences to extend to my fiancee but fine print seems to have failed me. I hope they will redeem themselves and their superior services with great costomer service so I can change this rating. Yes I spent $190+ on my plus plan because I have a motorcycle and plan to keep it. Honor what I pay for!"

"Super friendly! Speedy service and they take care of their members! Heres to year 12 with AAA!"

"I went to this office to get an international driver's permit and I am also a member of AAA and the staff were very friendly and professional it was very pleasant and a great experience and I would highly recommend this office to anyone who needs AAA services."