AAA Chesapeake Insurance and Member Services

"I applied for an IDP International Drivers Permit in person. The person who helped me was friendly and courteous and explained everything succinctly and completely. I was in and out in 10 minutes with them taking my picture and the finished permit. Well done!"

"My wife was a AAA member and spoke glowingly about AAA. I've gone here 4 times to get a check engine light issue, which was a problem with the exhaust system repaired. Hundreds of dollars and days in the shop and it's still not fixed. Horrible Horrible Horrible. I expected honest good work from AAA and got the reverse. I could have done better if I had pick an auto repair shop at random."

"My renewal process was handled smoothly. I down graded to the basic plan from premium because I am now retired and do not drive long distance anymore. The representative was kind and explained the basic benefits and lower fee."

"I would give them less than 1 star if I could. More than 24 hours and my vehicle is still not picked up! Need I say more. I'm asking for my membership fee back."

"Asked for a diagnostic to be performed on my car and was advised it costs $50 and would be done prior to repair. When I arrived to pick up my vehicle, I inquired on the results and was told they found nothing wrong besides the belt that being repaired. When I was handed my receipt, I asked was there anything verifying the diagnostic and was told there was no print out it was more of a visual diagnostic. So when I started my car, my boyfriend noticed my right headlight was out. I guess no one visually saw THAT in the diagnostic! So he went inside to ask about it and why it wasn't resolved at which point the shop guy sent the clerk to ask whether it was the low or high beam that was out and my boyfriend responded to look in the system to what her diagnostic report said! They then said we had 2 other people ahead of us and they would bring it in and look at it AFTER having my car for a week! They pulled it back in the repair shop about 15 minutes later, then had the clerk call me after 5 minutes and say I would need a need headlight assembly not just a bulb and they didn't have that in stock, it would take 2 days to get it but she could get us a price. They then drove my car back to the front. The clerk called me again and said the assembly total cost would be $657 and we could make a deposit when we were ready to order before bringing the car back in. Later, my Uncle decided to look at the headlight to see if maybe he could get the bulb working in the meantime but when he went under the hood, not only is there NO BULB, there's also NO WIRES to connect a bulb AT ALL!!! They pulled EVERYTHING out of the headlight and didn't say one word except order a new headlight assembly!!!! WASTE OF $50!"