Wegmans Pharmacy

"I can't actually ever get through to them on the phone, but the review about how they handled an RX for a schedule II controlled substance is disturbing. Many people take these meds because they actually need them, not everyone is a junkie. Because of the shortage, people have to call around various pharmacies to find their med. It is perfectly legal to say, "Yes, we have that in stock." You don't tell them "We have X many tablet," of course...but saying you have that medication is PERFECTLY FINE and needed so that the patient can ask their doctor to order it there. And also, the doctor not being in Henrico??? Having an issue with that is ridiculous. Obviously the pharmacist or whoever they spoke to if judgmental and uneducated on this type of med and the people who take it. I would not feel welcome going to them after reading that."

"I don't like writing bad reviews, but this being so egregious I am compelled to write it. I'm Autistic ("Aspergers"), ADHD and Idiopathic Hypersomnia. Falling asleep mid-day is not unusual for me. Hopefully never with my little girls in the car. If I were to drink coffee I'd fall asleep. If I were to drink a coffee with espresso added, I'd fall asleep fast. Long way to say that my doctors know what they're doing, and treatment is required for my own benefit and safety. My doctor in Virginia wants to take a different medication. Luckily it shows up on the GoodRx app at Wegmans. It's a Schedule II medication, but lucky me I can't even abuse a cup of coffee, so it's designed to help people like me. My doc asked me to give a pharmacy a call to make sure they'll order the medication. Sure, no problem. Wegmans is very convenient to my work. The GoodRx price for my medication from Wegmans is $99, whereas the GoodRx price from Kroger nearby is $2,110. I like shopping at Wegmans more than Kroger, so easy decision. I call up Wegmans Pharmacy. I ask if they're able to order a medication. She politely puts me on hold. After a couple minutes I hear the phone picked up, and then I'm hung up on. ...I assume it's just a mistake. I call back, and I'm put on hold faster and for longer, then the Wegmans Pharmacy Manager picks up. I explain I called a few minutes ago about seeing if you'll order this medication if my doctor sends the prescription in. The Pharmacy Manager, Jennifer Hoover, asks when I saw my doctor. Strange question, but I explain I had my most recent appointment this morning, maybe an hour before calling. Jen now wants to know where I saw the doctor. That's nosey, but I didn't say that, I told her I saw my doctor this morning via the webcam. Then I tell her my doctor's name, and she looks up an apparent inaccurate or old address and she says "That office is permanently closed" in what I perceive to be an accusatory tone. Jen the Pharmacy Manager then says she won't fill the prescription "Because your doctor isn't even in Virginia". ....but, my doctor IS in Virginia. She's now fully being untruthful on something easy to verify. This is NOT ok. She then says she'll only fill this prescription from a doctor in Henrico County. This is the first time I've ever heard of this from any pharmacy. I see a specialist who is nationally renowned and doesn't happen to live in Henrico, but that doesn't seem to matter to Jen Hoover, the Pharmacy Manager. My doctor needs to live in the same county now. I ask her to clarify if this is the Wegmans store policy, or her own policy, or is this Virginia law? Jen says: "I'm given discretion and the store encourages that". That's not exactly a straight answer. I ask again, so this is a personal decision or policy? ....she talks but does not actually answer it clearly. But then a minute later uses the term "store policy". "So you're saying this is a store policy then?" She again does not answer straight. And I'd really like a firm "Yes this is the store policy for Wegmans" or a "No, this is my personal policy", but she does not answer it. She just talks and talks without answering it firmly and clearly. And she's clearly frustrated on my asking. And I've become frustrated I've never heard of anything like this. I even say "I'm really looking for the simple answer, yes this is store policy, or this is my personal policy". The question will forever remain elusive. Then she asks if my doctor would call her, suggesting she would fill the prescription by saying "Because this isn't a firm policy". I say absolutely and look for my doctor's number, or her office's number. "BUT, even if I talk to the doctor, I'm not going to fill your prescription". Wow, what is going on there at Wegmans Pharmacy in Short Pump? Before ending the call, she wants my birthdate. I give it to her, and the call is over. Why does she want my birthdate? She said she's not going to fulfill my prescription. Shady and unprofessional. I will now avoid Wegmans as a whole."

"They have been by far the best pharmacy we have worked with. Wegmans has very good pharmacist in all of there stores but Frank and his team are the best I have dealt with I. The 10 years old have worked with Wegmans."

"Rx issues that remain unresolved (after over a month) at the "bigger" pharmacies are resolved in a matter of hours here. Always friendly. Grocery coupons are a nice bonus."

"Wegmans is the best supermarket I have ever shopped at. I have lived in many places around the country and nothing compares with Wegmans. The variety and quality of all their products is incomparable. Employees are super helpful. You'll love it!"