PetSmart 101 Community Street, Charlottesville, VA 22911

"It was my first time taking my dog to the grooming and I was very content. Chloe C showed her expertise by cutting my dog’s hair and cleaning her teeth. My dog’s hair was fluffy, smooth, and had the perfect length. This has been one of the best haircuts my dog has ever had."

"The manager that works at the location on Community St. should retire. I’m not sure of his name but he’s the only elderly bald guy that works there as a manager. His customer service sucks and he’s always rude! This is my second interaction with him and it was worse than the first. I did an online order the website was offering 20 percent off for online orders to the store. One of the items I ordered wasn’t in stock even though the website said it was. No big deal ! The item was an aquarium filter. I asked him since they did not have it could I get a different filter and they honor the 20 percent off.Surely I thought he say yes. Instead he shakes his head while I’m asking and says Nope I can’t do that! The perk is 20 percent off for ordering online! Then proceeds to talk to the younger cashier about my question. Basically saying I was stupid for asking such a thing . I then went to the other location on 5 th street. This is my usual go to but they were out of some of the items I needed. The manager there had no issue honoring my request. They always have the best customer service and everyone at this location is very helpful, friendly! I will not be going back to that once located on Community St."

"Purchased six panda cory catfish here two weeks ago, four didn't make it. When I tried to purchase more today, the same associate told me that I could only have three at a time in a thirty gallon tank and refused to sell more than that. Having three schooling fish alone in a thirty gallon tank is cruel, but I noticed that they were applying that rule to other customers ahead of me, so apparently that is their policy now. I understand that they are difficult to keep in stock, but I don't think that the solution is to lie to customers. Or former customers, like myself. I won't patronize any business that prioritizes profit over care for animals."

"Staff is great !!!! . . . but sometimes the Grooming Salon closes earlier than stated. I recommend setting an appointment instead of just walking-in. Good selection of seasonal items for dogs. . . . even holiday costumes."

"Store is great but the people in grooming don’t know how to do their jobs and work with dogs, they cancel my appointment and then call me asking to reschedule twice then cancelling day of. because a puppy has too much energy the leave him wet and cold in a kennel and expect him to not freak out. WOULD NEVER RECOMMEND TO ANY PET OWNER Banfield staff are either rude or nice, with the vets trying to up-charge at any chance, sucks that this is the only one around with the banfield."