Truist 1425 Seminole Trail, Charlottesville, VA 22901

"Don't open account with Truist and if you already have one, close it and switch banks. Everything has declined since the BB&T-SunTrust merger. Truist locked me out of my online banking due to fraud concerns triggered by my activity on the account and refuses to unlock the account unless I present myself and ID in person at a branch. I have spent over 2 hours on the phone (mostly on hold) with them and no-one can provide an alternative solution. These types of shortsighted policies aren't suitable in 2024. There are and have been entirely online banks for some time. Truist is in a tailspin. Don't be onboard when they crash."

"Slowest service of any bank. Wasted an hour with no results. Instead just made the transfer online."

"I had a mixed experience here. The teller who deposited my check was nothing but professional. Very efficient. However, there was an issue during my interaction with one of the bankers sitting up front. I felt way too pressured to open a debit card and checkings account when I only inquired about my 401k, and the interaction had me feeling so uncomfortable because my actual questions kept getting brushed off. I am mystified that someone as knowledgeable as them would waste time trying to push a sales quota instead of actually helping me. Once I started to firmly decline their offer, they just shut down and ended dialogue. Wow."

"Hands down the slowest bank I've ever been to, and I spend a lot of time in banks. I routinely wait 30 minutes plus to make a simple deposit or withdrawal and that's being the first or second person in line inside."

"If you are looking to purchase a car and wish to finance through Truist, you must work with Michelle King. She made my recent auto purchase stress-free and easy, and is one of the nicest people I have ever worked with at any bank. I cannot recommend her enough. She answered all of my questions diligently and quickly, no matter how many I listed in an email/discussed on the phone or how insane they may have been. The entire process from start to finish was a breeze. Thank you Michelle for all of your assistance, you have customers for life now!"