Navy Federal Credit Union

"Horrible service! Toni was assigned to assist me as my teller. DONT GO TO TONI! When first approached I explained to Toni I came to the branch to take care of several minor things ex:making check deposits and receiving a new card. I had a large amount of cash that I needed to be count also with bands as for I was about to make a big purchase. Instantly she came upset after notifying her that I needed the money counted. After the first transaction I told her this will be the end of everything today and if I could speak to a manager. Toni then acts like she didn’t understand my request as if she wasn’t just totally rude prior to asking for a manager. I will be removing my funds and closing my account due to the bad reviews already above you guys need TRAINING BADLY. Young lady at the door was a sweetheart and definitely provided great assistance."

"Not able to make an appointment to speak with manager. Waited 20 mins in branch. None of the locations allow appointments. Have been a member since 2014. Not a place I trust. Set up bill pay and they don’t know why it didn’t work. Used bill pay for 6 years now say they don’t see I’ve ever pay with it. Spent 3 hrs today with 4 phone calls and a branch visit. This is not a real bank or real credit union. I think they are going to collapse. Stay away with your money."

"They are personal KIND not fake nice truly kind, and efficient. I’ve been coming to this location for at least 6yrs. The service stays consistently on par and above."

"Don’t bank with Navy Federal! We had over a $900 fraud and they denied our claim and we tried to appeal it and weve heard nothing for over a month about it and called today and they said oh yeah that was denied too.. When this happened they had to close our entire bank account. Now they said they need more proof when it’s all on the app that they couldn’t secure enough. So thanks Navy Federal Credit Union you suck. We will definitely be switching to a better bank that actual cares about and protects their service members and family’s money."

"Fast service with professional and friendly staff. It appears that corrections were made based on previous complaints. I have been using this branch for about four months and my wait time has been no more than six or seven minutes. I have not used the drive through, so I can not speak to the drive through."