Truist 810 Southpark Boulevard, Colonial Heights, VA 23834

"I only go to drive through at this branch. Service is always on point."

"Great place to banking, personal are friendly and efficient"

"I had an appointment to open a savings account with my daughter. We arrived 10 minutes early and sat in the waiting area for 15 minutes past our appointment time for a total of 25 minutes. No one even acknowledged us being there. An employee (I'm pretty sure the one I had the appointment with) walked within feet of us three times and never spoke to us. If he had just said he was running behind and would be with us as soon as he could, I would have waited. I'm taking her to a different bank to open her account. I wish I could give zero stars. Customer service was horrible!!!"

"I recently sold my home. We attempted to wire deposit the proceeds. Truist had a computer glitch that rejected the transaction. My closing attorney deposited a cashiers check into my account. The transaction did not show up on my account. When I called to inquire the reason the Truist representative said she worked that day and no one made a deposit into my account. She also started to tell me thing that should have transpired if it was done correctly. None of which happened. She put me on hold for a few minutes and said she found it but had to put the funds on hold for a week. This bank does some sketchy stuff. Suntrust was a great bank,Truist is a terrible bank. I’m moving all funds from them ASAP. I don’t trust them with my money and you shouldn’t either."

"This is quite possibly the slowest moving branch of any bank in any state of this country. In the drive line no matter the day or time the average turn around per car is 15 minutes. If you value your time it would physically be faster to drive to another branch up to 20 minutes away and have them do something for you. I thought once was a fluke or a bad day but this is consistently an issue to the point I only use this bank if I absolutely have to on a Saturday and I’m prepared to waste at least 30-40 minutes waiting if I’m second in line or sixth. I have no idea what’s going on inside this place or where they found the slow moving individuals who work here but holy cow. Drive to Petersburg, they have it together"