Lily's Nail Salon & Spa

"I have been giving this nail salon repeat business for over a year and have witnessed how downhill they have gone. Yesterday, I had to go back there to fix 5 nails that had chipped after I got a fill gel manicure on this past Monday. When I walked in to get them fixed, the owner yelled at me and told me I was a terrible customer and tried to charged me extra money to fix chipped paint that happened just a few days after I got the manicure. After she realized she was being irrational, she reluctantly fixed them at no charge. As she sat there fixing them, she angrily told me I’m a terrible person and a terrible customer!! She also said that it’s my own nails fault for getting chipped! What the hell! This was yesterday, today 2 fingers have chipped again. See photos! I would highly advise you to STAY AWAY from this horrible salon!! They treat people terrible and overcharge for their bad service!"

"Went there with my daughter's. We are of Spanish descent. I told the ladies that I was treating my daughter's to whatever they wanted.. my daughters asked for some pricey services which was no problem for me. Apparently they thought because of my appearance/ ethnicity I couldn't afford anything. They preceded to constantly ask me every 10 min about the services my daughter's were getting followed by saying "you know that's very expensive." The entire visit I was repeatedly reminded of the prices of everything. It was extremely rude and demeaning experience."

"An hour of my life I will never get back…. I called 40 mins before and was given the time 6:30 for acrylic removal and a gel polish change. I got there at 6:30 on the dot as I waited in my car once I got there. I was made to wait about 15 mins while everyone was working with someone else. Totally fine.. I get that schedules get crazy. However, I could have been starting soak off process to save us BOTH time. Finally someone saw me and started to take my gel off - then at 7ish someone walked in for a pedi/gel mani and also needed their gel nails soaked off…. My lady jumped to start and FINISH her entire pedicure while another lady (once free) jumped in to soak off and do her gel manicure. All while I’m still sitting there soaking… by the time my lady came back over to me, it was 7:27… While I really don’t want to/would hate to think this was a race thing, I can’t help but think how I was the only person of color from the time I entered to the time I paid and walked out. Still paid for the removal of course… and here are the results. Hands/fingers still dusty, nails barely filed, never had me wash my hands once. 0/10 would recommend to a friend."

"I went to Lily’s for the first time to get my first mani/pedi since 2019. I chose Lily’s based on a recommendation and because the accepted walk ins. I was so happy with my entire experience! The pedicure was relaxing and my gel manicure looks absolutely amazing. V was so sweet and did such a great job. She applied three coats without asking and ensured I was pleased throughout the entire process. I am planning to make Lily’s my go to salon and I will always request V."

"Nail tech was nice but I feel she was not in the mood to work today or something because she did a very mediocre job on my nails. 1 - gel nail polish has bubbles and is not painted down to the edge and sides of the nail 2- old nail polish was left on edges of nails 3- asked to get my nails cut down shorter, she said no and just filled them 4- cuticles where not pushed just cut and she cut too deep and made me bleed 5- I have dry gel polish on my finger tips 6- gel polish was not drying properly with the UV light so it looks all busted plus I had to keep putting my hands under the lamp a bunch of times."