New Balance

"After a foot injury, my doctor told me to buy New Balance sneakers. I haven't worn sneakers in thirty years. I got the wrong ones. They have a guarantee. I took them up on it and tried on virtually every style in my size. Found a pair that is much more comfortable. What I found amazing was that the young man who worked there was extremely knowledgeable and ever so nice. They took my first pair back and will donate them. Someone will get a free pair of gently used shoes. I'll be back in six months for a new pair."

"I’ve been purchasing shoes from them for the last 2-3 years for work. Never have had a problem except during the lockdown when supply chain issues affected their inventory. But the staff is very friendly, knowledgeable and accommodating."

"I had a wonderful experience at this store compared to other shoes stores. Astrid was so nice and helped me find the perfect pair of shoes even though I was running her back and forth from the back to check sizes. Definitely come here for great service and very high quality shoes!"

"Upon entering we were greeted by the staff. The staff was very friendly and very helpful with our needs. They had a good selection of shoes along with apparel. The store was very organized and clean. Cody, one of the employees went up and above when helping us. Wife bought a pair of shoes and a cap. Definitely will return to this location."

"This New Balance store is located in a shopping area in the Hilltop section of Virginia Beach near the corner of Republic Rd. and First Colonial Rd. There is ample parking in the area, but they do not have any restrooms at this store, so make sure to do your business before visiting if you need to. My visit here was on October 6, 2021. I was in the market at the time for a new pair of shoes to use at the recreation center, as I do tend to use the elliptical and some other things frequently there. I wanted something that would be a great fit for that. After entering the store, there were two people working there at the time, so it was just a few minutes before the worker was able to come over to me, after finishing with another client in the store. Once one of them were done, they came over. I can't remember her name, but she was great to work with. She asked me what type of shoes I wanted and then went from there. We went over a few different kinds, and finally found one that fit me well. She first did a sizing and then went from there. In this case, the only difference in sizing for me was a wide (E) version instead of a regular (D) version. The E version did fit much better than the regular version. Overall, this was a great experience and I did end up purchasing the shoes that she suggested, including the E size after trying them on and walking with them on in the store first. The fit was perfect, and it wasn't popping up in the back while walking and such too. This was a great experience overall and one of the best experiences I have had at any shoe store. I've never had anyone go to that detail to make sure the shoes were a perfect fit for me. I will totally come back here in the future when I need another pair in the future. If you are currently in the market for shoes, you definitely need to give this New Balance location a chance to serve you. Yo won't be disappointed."