Spectra Credit Union
1460 North Beauregard Street, Alexandria, VA 22311
Location & Phone number
1460 N Beauregard St, Alexandria, VA 22311, United States
About the Business
Spectra Credit Union, located at 1460 North Beauregard Street in Alexandria, Virginia, is a trusted institution offering ATM and finance services. Founded by scientists at the Naval Research Laboratory, we are driven by a commitment to discovery and innovation to empower your financial well-being. Our range of deposit products cater to your needs, whether you're dreaming of relaxation, planning for the future, or investing in your child's education. With fixed-rate mortgages and ITIN mortgage options, we make the dream of homeownership a reality for all. Stay alert against fraud and protect your information with our helpful resources. Visit us today and unlock your future with Spectra Credit Union.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Reviews
"I have dealt with many financial institutions. Spectra is unquestionably the worst. Their website is actively misleading - it will claim that no payment on a loan is due, even though one is actually due and they'll charge you late fees if you don't make one. Not only that, I had issues where the website said I had no payment due, the website would not allow me to make a payment (because nothing was due!), and Spectra nonetheless claimed that there was an amount due because of accrued interest and then attempted to charge a late fee (which they eventually waived after I complained). Spectra also has a burdensome process for closing an account that requires hand-signing documents and sending a photo of a driver's license. They refused to close my savings account through their secure message system, although they did inform me that they'd begin to charge fees if I didn't close the account. Strongly recommend to stay away. Horrendous website, anti-customer policies, and generally bad service."
"They take 15 mins to answer the phone. On top of the service fees. They have service fees for everything it’s a bit ridiculous"
"I wire them money to pay-off one of my car loans. It has been two weeks of calling them to receive the lien release letter and still have not received anything. I call many times and all they say is it’s processed. What does that even means since I still haven’t received the lien release letter. One of their expertise is to harass customer to pay and they send trash mail to my house but can’t send me the document I need. Worse company on customer satisfaction."
"A hassle to pay and dumb fees even if paying online! On top of that I keep getting late fees even tho I always ask how much it is and to pay the full amount. There phone services sucks they say they will call you back and never do!"
"Not this branch specifically but Spectra completely sucks when you use them for a car loan. To pay automatically is a hassle to pay them monthly is a hassle and on top of that they said I didn’t pay for one month and I did! I called them and they had the audacity to say they will call me back and never did! It was a Friday so customer service never wants to talk completely a hassle"
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