DARCARS Collision Center of Silver Spring 12000 Tech Road, Silver Spring, MD 20904

"Overall a solid experience. As other reviewers have mentioned, the timeliness of repairs is not always as promised. So, it may take longer than promised as this is a very busy shop. However, the work was, overall, well done and my adjuster (Takita) was amazing. She kept me informed and up to date with repair progress and was really easy to work with. I did have to return the day after I picked my car up to have the passenger door’s keyless entry repaired as the wiring wasn’t reconnected following repair. Mechanic repaired it while I waited and now the car seems to be back in tip-top shape!"

"They’ve had my car for almost a month longer than estimated, which I understand given the supply chain issues, but it’s impossible to get through on the phone and I’d just like to know what’s going on. Edit 6/9/2023 Someone did reach out to me, which I appreciate. I am hopeful that the communication issues will improve. Edit 8/28/2023 Issues have gotten worse, and the work is still not done."

"The last time I picked up my car from this place after a crash, the car was in poor shape. When I got it back, there were things still wrong with it. I brought it to their attention and they said it was like that when it came in. Did you seriously just try to gaslight me? I would remember if my car looked like that. They were really rude and didn’t seem to care that I was upset. I even took photos. This was back 6 years ago but the car wasn’t properly fixed and the window on the drivers side still has issues."

"What a nightmare. Got my truck back with more damage than what it had. Ripped out wiring for tail lights and reverse lights, broken fog light bezels (snapped during removal) and all the damage from the claim was not fixed. Don’t trust Randy or this “collision center”! There’s definitely some shady business happening at this location! All the girls at the front desk appear to hate their jobs. Unfriendly and zero customer service skills. Darcars is an absolutely joke!"

"There was a 20K repair that took more than 2 months and gave me the car with empty tanker and when I tried to put gas everything leaks to the ground. No GAS and did not feel safe driving the car so I have to get it towed. Very disappointing!!! I wonder if the other safety mechanisms are working properly. I wonder how the shop is related to DARCARS and CARRY TOYOTA'S LOGO?????? Stay tuned for More updates....."