The UPS Store

"Check every letter and number on the confirmation screen carefully. You’re responsible when UPS intentionally changes your destination zip code without telling you. It won’t matter that the correct address is still on the package or that UPS admits they did it."

"There are so many businesses and people who do not give the kind of excellent service my husband and I experienced yesterday at the Burke UPS store. I had a number of returns to make to Amazon and I chose to do it through this particular UPS store in Burke as we have always been pleased with our service there. My husband at 84 has asthma & COPD and can’t exert himself as it makes it difficult to breathe. I am 80 and fell a few days ago. I thought I just had a sprained ankle but 2 days later discovered I had a fracture. So I called this store and spoke to a delightful young man named JD. He said to come by and he would facilitate getting my returns into the store for us from our car. And as promised, I called when we got there and JD said he would be out in 5 minutes. I told him I could see he was busy (at least 5 or 6 more clients arrived right after we did) but he assured me it would be no problem. Sure enough, within a very short time, he came out and took my returns from the back seat and said he would be right back with our receipt. I could not have asked for better service anywhere. If we could not get that help, we might have missed the return deadline. Thanks again, JD."

"I stop in from time to time to quickly ship or print. Today I visited and the gentleman who assisted me ensured my documents printed when I was running into challenges and was on a time crunch. I appreciate his willingness to help and customer care. I didn't catch his name but it was a real delight working with him today. Thank you again."

"Visited the store for notary, trying to print by using the UPS computer, asked for help after paying. The guy came, restarted the computer, and now they're demanding payment again for the same service. I declined to pay the additional fee and went to another store near GMU. Dissatisfied with the service."

"First let me start with this - The employees are typically very polite, courteous, and efficient. That said my displeasure has nothing to do with them, but with the store policy that they have to enforce. The owner of the store sees fit to charge three dollars to print one page. If you forget a mailing label, they ask you for three dollars or force you to drive home wasting your time and gas. It’s an obscenely high price, and rather than gouging your customers maybe just don’t offer that service. It would be less irritating."