BJ's Tire Center

"Only one technician is working. I came for a 9am tire change appointment. It's past 11:30 now and they are not even close to getting it done. If you want to waste your time and resources choose BJs. BJs was good in MA but sucks in VA. Today explains why Costco is doing so much better. I hope BJ's leadership takes notice. I tried to talk to the manager and customer service people, all were very rude. Thoroughly disappointed with BJs today. There are going to lose a few members."

"The one positive thing I can say is that BJs is cheap. But you get what you pay for. My car needed 4 new tires. That was done. Then got in a small accident and one of the tires needed to be replaced. BJs replaced the tire in the exact same spot (front passenger) instead of putting it on the back like they're supposed to and didn't bother with aligning it - which it says they're supposed to do. Three days after said minor accident, we ended up taking our car to Mr. Tire down the road and they had to rotate and realign the tires since BJs messed it up so badly. Fast forward to this now. We took the car in because of the tires had a nail in it. We brought the car in on Monday morning and BJs said they may have time to look at it, but made an appointment for Thursday at 530pm just in case. Thursday night we hadn't heard anything, so we called BJs and they said it had been done since Monday. But didn't bother calling us!!! We got the car back and made another appointment with Mr. Tire to take care of the normal car stuff (oil change + check engine light was on). Turns out, because of what BJs did when we had to replace the original tires and didn't rotate align it properly we have to buy ANOTHER new set of 2 tires. For the record, we JUST replaced the tires 4 months ago. We're having Mr. Tire just take care of it because they're great (see my review on them) and we're just DONE DONE DONE with BJs. Their tire center is literally THE WORST. Highly recommend avoiding and just finding a decent, honest mechanic. As I mentioned, check out my review on Mr. Tire because they're actually great."

"I had a 10:30am appointment and they were backed up and doubled booked. I agreed to come back at 3pm when there were more technicians to help. When I got there at 3pm, they were still backed up and explained I could leave it for an hour and half, they will call me and let me know if they can do the repairs. I wasted a whole day, they didn’t care about my time and wasn’t very friendly in trying to work with me even after I came back 5 hours later because they were doubled booked."

"⭐️⭐️⭐️⭐️⭐️Excellent customer service!!! I came in to the store during the rush (2hrs before closing) and Aubrey, the tire expert/technician, went above and beyond by ensuring I ordered the right tires. He patiently walking me through the steps to order them and helping me find the correct tire sizes and type. Above all, I was impressed with how Aubrey operated during the busy rush. He worked fast while remaining calm. Also, he was respectful and made sure to meet each one of our different needs. He makes coming to the store inviting and reassures that our cars are in good hands. You have a wonderful addition to your team!"

"Been a BJs member since 2009 but this is the first time I have bought tires and had them installed. My usual service department failed me. A competitor was overbooked during my appointment time. BJ’s Technicians were ready and the service bay was free at my appointment time! Great service. Friendly staff. Fast. The online ordering and appointment scheduling tool was easy to use. Highly recommend Fair Lakes location. Will come here for tire servicing in the future. Thank you!"