A-1 Auto Care & Tire Center

"Hey, what can I say except that Brendon and crew came through for me again! They diagnosed the shimmy problem with our Expedition and had new tires ordered and put on the vehicle. All good now! Highly recommended!"

"Called the evening before needing a oil change, I was over more than 2,000 miles & they told me to swing by the next morning @ 8:30. They got me in & out very quick! Great bunch of employees"

"My wife and I moved to East Tennessee last year and we were in need of a reliable and honest auto repair shop. Brendan and the staff are the best..we have brought both our vehicles a few times and have been very pleased. You will not find a more honest shop and their technicians are top notch...don't waste your time or money going anywhere else."

"I went to this place to get an oil change and engine treatment run through in the old oil. I only did this because I don't have the materials and equipment to do it all at home. While they were changine the fuel filter, they broke off my radiator hose mount to the radiator, all but ruining the radiator itself. They brought me back into the workshop, and explained it off as "[The Mechanic] went down to remove the oil filter, and when his arm brushed against the hose the mount just broke off. The base was very brittle, so you should be glad it happened here and not on the road." What actually happened, was that the oil filter was stuck on a little bit, and when it came free [The Mechanic]'s arm jerked into the hose. They are absolutely refusing to take the blame for it, and are trying to scam me out of my mpney to get it replaced, for $210 on top of the original price of the oil treatment and change. I will not come here again, and I will shoo away any future customers, because clearly the mechanic staff is incompetent, refuses to own up to their own mistakes, and when you refuse to pay for the item they broke, they raise the price of the labor by the price that the replacement item would cost. Nobody deserves to be treated that way, and nobody who brings up going to A1 Auto to me will recieve any positive input from me, and I will heavily recommend them away, so they don't have to be treated this way. If I were able to drive my car home I'd go outside and take pictures of the damage they caused. UPDATE: I was given a radiator, and will install it at home. I tested the integrity of the plastic that was claimed to be brittle, and I can say even more certainly, My revised story based on what I was told, holds true. Certain events happened aroumd this situation that I did not condone, and I am far from proud of the guilty parties involved, but what is done is done. I can't say for certain that in the end, this place is exceptionally good, nor exceptionally bad. I guess, you just have to watch who you talk to, and who's doing the service, and hopefully everything goes right and your vehicle comes out of the workshop better than ever. Unfortunately this wasn't the case for my vehicle, but ultimately one vehicle only makes up part of the traffic on the street. Or part of the collection in the garage. Hopefully the idea gets across. POST-UPDATE: Installed radiator, lost some ATF fluid in the process as per norm, and car runs as expected with the new oil. I'll be sure to keep using Pennzoil Platinum, considering it took a lot of the scratchy sound out in high RPM. used to sound like metal grinding in the high end, now it's smooth through the whole RPM range. I had pictures of the damage done to the original radiator posted, but they disappeared, either by the company owner, or google itself filtering out non-location images."