REI

"This store no longer allows dogs inside. I won’t be coming back to buy things for my dog if I can’t even bring her inside. REI has become a store for yuppies to spend their money on overpriced gear and pretend they’re outdoorsmen"

"Went here to find my wife some running shoes and had a great experience! There was a dedicated, knowledge employee in the show section that answered questions, gave suggestions, and found us what we needed. Everyone was really nice and the quality of products is amazing. Become a member... It's worth it!"

"Not only do they sell great stuff, but they are staffed by great people. I had the misfortune of having been hit with a kidney stone unexpectedly while I was at REI, and they really went out of the way to make sure that I was ok. Thank you all so much!"

"Horrible experience with "manager" Paul. Grateful I was able to get a refund on my membership. I was interested on a butane grill in the resale portion of the store. The issue stated was a cosmetic defect. I was told that once I purchased this product that I could not return it for any reason, so I reasonably requested that I could take it outside to test it with my butane. He declined and said that the burden falls on the customer. This is not only a lazy answer but an answer that lacks integrity. He would give me any policies that state differently, and it certainly wasn't a safety hazard."

"Went in tonight to buy a pair of running shoes. Me and my family showed up around 7:30 with an upset newborn which is obviously the fault of no one. My wife did her best to keep her calm while we patiently waited behind a father and son who were getting helped by the one person in the department. They seemed to chitchat for a few minutes after they were done which is completely understandable as I also work in the customer service business. When it finally came to our turn she quickly got the two sizes of the shoe I liked to try but didn’t stick around to see how they fit. She went on to the next person and seemed to help them for about 15 minutes before acknowledging me again (all the while our baby is still unfortunately upset.). When she finally came back she brought another pair to try and again vanished for quite awhile. Again after 5-10 minutes she came back and was going to bring another shoe since the previous pairs did not fit. She was on time with that but after she brought that pair she was nowhere to be found. The store was closing in 5 minutes so we decided to leave as it appeared that no one was there to help us. I’m giving two stars because the other people seemed to be given amazing service and they have a great selection available, unfortunately, we just didn’t seem to get the same thing. Very frustrating experience."