DIA Automotive

"I have been taking my cars to DIA for over 10 years, a few times I have gone to other shops becasue they were closer or more convenient but I always regret it. Jarrett and his guys have always gone above and beyond for me and everyone I have ever referred to them. They have completed tons of small to medium jobs for me at fair prices, all the way up to basically a full drivetrain replacement on a warranty claim for me."

"I’ve been here 3 times and it has been some problem every time. The first time I chose them because it was the closest to my house and the lady (Karen) that answered the phone was nice and seemed the most professional. Unfortunately, they did not have a certified mechanic to do a state inspection so I ended up having to get my truck inspected somewhere else anyways. No biggie. They were supposed to do an oil change, fix a horn issue, and the windshield wipers. Total ended up being $977.54 which was higher than anywhere else, but I needed to get it done. They got the job done, I got it home, and realized that the issue with the windshield wipers were not fixed. While the transmission was working again, the wipers were stopping halfway in my field of view. This would not pass inspection. I called them back and Jarrett answered the phone. He said I could bring it in again and they would fix it since it was their fault, but it ended up taking the entire day and I was without a vehicle again. They ended up fixing it. Round 2, I had an issue with my tire and decided to have my truck towed to DIA. One of the wheel studs had snapped while I was on the interstate. I brought it in and after 4 hours I got an estimate that it was going to be $550. Turns out they quoted me for nearly double the labor because they were going to take off other wheels that didn’t need to be fixed. On top of that, their parts were DOUBLE what the auto parts store half a mile away had the in stock for. I called back to see if they would price match them or I would walk to to the store, buy them, and bring them myself. Instead of just simply saying they weren’t willing to do that, Jarrett decided to treat me like a toddler, raise his tone, and give me a lecture on why “that’s not how business run.” He told me that I wouldn’t go to the grocery store and buy food for a chef to cook (As if that were a comparable example). I decided to call every shop on Lynnhaven and ask if their prices for lug nuts and studs were higher than advanced auto if I could just bring them. EVERY ONE said they would just price match if it wasn’t cheaper. I get that DIA may not have that flexibility, but that doesn’t give Jarrett the right to take out his anger on a customer, especially one that planned to be exclusive to DIA as long as I live here. When I explained I didn’t appreciate being spoken to like that, instead of apologizing, I got hung up on. So I took bike up there and sat in the office until the repair was done. Still no apology, but he took 20% off the labor since they “messed up last time” with my wipers. Then he tried to continually explain his position instead of just apologizing while I sat there. He wanted to lecture me on how a business is run. When I told him I run a business myself, he told me then I should know better. Well I do know better. I treat my customers with respect and do my best to help them. Apparently the owners at DIA don’t want Jarrett to do that."

"Worst customer service ever. Condescending front desk man. They had my car 3 weeks and all I was left with is a bill, vague diagnosis and a greasy paper mat. Should have trusted my gut with initial phone call. Never again. Update: took car to an electrical car repair and they are fixing the problem. Diagnosis from DIA was totally bogus."

"I have been going to DIA for 8 years now. I wouldn’t take my vehicle to any other shop in Virginia Beach due to DIAs reliability and knowledge. I had to have my engine replaced and they did a fantastic job. I’ve had my power steering go out and they had me back on the road within 72 hours which was immaculate due to the amount of work that had to be done. Every aspect about this place is amazing. From the professionalism, to the work, to the knowledge is absolutely outstanding. Jarret is a real life saver when it comes to information. It’s hard to find a place nowadays that you can rely on without getting ripped off or having to return with the same issue. This place has my business till the day I move from here. As for the bad reviews on here, I can tell who is at fault and it isn’t the business. Keep up the amazing work DIA. See you again soon."

"I wanted to share my story as to why DIA earned every ounce of loyalty from me. I was on the hunt for a new mechanic shop after I got completely ripped off elsewhere where I lost a lot of money and was told I’d have to drop thousands more for a fix I was convinced shouldn’t be more than $800. I then stumbled upon DIA and I got my car fixed up perfectly and the price was under what I was expecting by a great deal. I am also slowly learning to play with my car more and I had been aspiring to put together a naturally aspirated build for my Saturn Sky. I then came back to DIA, trusting them with my car for my next mod project. I’ve had 6 other shops try working on my car and EVERY single shop gave me my car back with something broken. Nobody knew how to take care of my car since it’s not common and something always came back cracked, missing pieces, not put together right, and everything else under the sun. When I got my car back from DIA, not only was my car given back to me in the condition I left them with it, but I got the car back with an additional 25 whp and 8 more torque. Which was right smack in the middle of my estimated range of gained horsepower for a naturally aspirated build. I’ve gone back to that shop I believe a few more times after that. This shop has the nicest family running the shop. The family inside are so nice, they genuinely take care of your car, and I’m moving a bit further away soon, but you want to guess what shop I still plan to continue driving 40+ minutes away to go see every time? You guessed it, it’s DIA. Seriously, they’ve earned my trust. My friends have already noticed I am going to DIA for everything now. One buddy began taking his Toyota MR2 into that shop, my girlfriend will be dropping by early next year with a big list of mods she’s bought for her 370z, and I’d tell anyone else to go to DIA. Thank you so much for the help guys. I became paranoid giving my car to shops as I hated seeing metal bent, parts missing, cracked parts, and worse when dropping my car off with other shops. It’s nice to know a local shop cares so much and does such high-quality work. I can’t say thank you enough for making this man so stupidly proud of his old Saturn Sky."