Bay Custom Auto

"Bay Custom worked on two of our vehicles they did an awesome job. Melissa was great. She kept us informed throughout the entire time our cars was being repaired."

"Overall, my experience with Bay Custom Auto was ok. I was glad about the work they did to repair my sunroof. However, I am sad about the window itself not being clean as well as the upper interior roof area having smudges from handling, resins, and the water stain damage still there. I had thought I heard the tech say that they will do detail cleaning once that all the work was done. However, that is not the case as it is today and so my roofing interior is just dirty as well as the window on both sides.I will reach out to them once again on Monday to see what can be done. I also reached out to the insurance company thinking that perhaps the cleaning detail is supposed to come from another company. I’m not sure. It was just my thought that all the dirt, stain, smudges, and resin or residue would all be cleaned away. It’s my thought the customer should not have to clean that up when the customer did not put it there or cause it to be there. Hopefully a good solution can be worked out. Thank you. January 2024"

"Trustworthy and efficient—what more could you want?? I noticed a scratch in my Forester that ran the entire length of my vehicle…taillight to headlight. I brought it in and Alex helped me right away. He took a look at it, said he was going to see if he could buff it out. He was very professional and patient in explaining the process. I sat in the waiting room for maybe 15 minutes and he brought me out to my car, no giant scratch! I was so impressed. He also did not require me to pay, which blew my mind. I am going to recommend this place to my friends, and I highly recommend this place to whoever is reading this!!"

"Very friendly & polite staff. They kept us informed throughout the repair process. They finished ahead of schedule and my car looks & operates beautifully! I am very happy with the service I received."

"I brought my car in after an accident for an appraisal on repairs. Their adjuster spend a great deal of the time explaining the repairs necessary, also informing me there could be more. The shop helped me with the insurance company as well. He was correct, and even though the car was totalled every employee there was kind and took care of my needs. They are a company I would always use, you are a person not a number. In today's world finding an auto body shop that protects your interests is rare. Find out for yourself and you'll be pleased."