Gene’s Automotive

"Ever since I moved to Petersburg in 2021, I've brought my vehicles to Gene's Automotive. Gene has taken particular care of my 1986 Jaguar XJ6 and done a tremendous job with all of its fixes. He and his wife Michelle are both very affable and willing to work with you on parts. They are also both very frank, honest, and extremely knowledgeable - Gene has owned his business for decades. I have so much confidence and faith in both of them that I always bring my vehicles back to them."

"They put in a transmission in my Jeep about 5 years ago. I haven't had any problems. Customer service was great."

"I have taken my truck to Gene's several times, once to have a leaking rack & pinion replaced, another time to have a power steering pump replaced, and another time to change out a alternator & lastly to fix a loose shifter. Also, of course to have the annual inspection a couple times. I feel lucky to have found an honest & professional mechanic and it doesn't hurt to that they are located a half an hour from where I live "

"This place is a COMPLETE JOKE!! My usual mechanic couldn’t diagnose my vehicle so he recommended Gene’s Automotive. My husband called in advance to see about taking my vehicle there. They told us to just bring it up there. As they were ending the day early, it was decided that we would bring it the next morning. I took it the following morning. I never heard anything back about a diagnosis that day. I knew they had been closing the shop early so I called the second day around 2:30pm as I hadn’t heard anything. The receptionist answered and said my vehicle was next to be looked at. I waited the third day as I still hadn’t heard anything. I called and receptionist (Charles’ wife) answered and I was told they were looking at it as we spoke. Didn’t receive a call back. So I called again at 3:45 being as the shop would be closing soon and it was Friday afternoon. I get put on hold for almost 10 minutes. Michelle then gets on the phone and said her guys had been backed up so they sent my vehicle over to the transmission shop. I asked why the transmission shop? She said the transmission shop was closing earlier than her shop and that I needed to hold while they closed the transmission shop, then that manager would speak to me. So I hold. About 10 minutes later, Charles, who states he is the owner, proceeds to tell me I don’t need to be questioning who was looking at my vehicle, how he’s the owner, and looks at every vehicle himself. He tells me how his shop is backed up and how most shops are backed up almost two months. While he’s making excuses for himself and stumbling over his words, I’m just confused. All I wanted to know was if my car had been looked at. I hadn’t been rude with anyone. As soon as he finishes excusing himself, I simply state that all I was doing was calling to see if my vehicle had been looked at so I didn’t understand why all the explanations. He then tells me that it’s after 4pm and his shop is closed, so he doesn’t need to take this from me. Again, I’m confused and awestruck at this point over how he’s speaking to me! I responded by saying that I don’t understand why they even agreed to look at my vehicle if they are so backed up or why they didn’t let me know upfront. He started his mess again so I just hung up. I’m headed to the shop now to see if I can even pick my vehicle up since the shop I took it to is open. The tone, words, and excuses coming out of Charles’ (the owner) mouth gives me such an uneasy feeling as if I should’ve never even taken my vehicle to this place to begin with."

"Fantastic customer service! Brought a vehicle here for a pre-purchase inspection just to get a set of eyes on the car before buying.. very thankful I did! They noticed signs of damage and showed us several areas of concern. Price was fair, and we were in and out in about 20 minutes. Very honest, and hardworking people - highly recommend!!"