Ted Britt Fairfax Ford Service

"I took my F150 to the Fastlane on a snowy day. In and out in an hour. Oil changed, battery replaced , and trans fluid changed. Carlos was very helpful and informative……he answered all my questions and gave me quotes for my future needs. Great service!!!"

"Bought two vehicles here but service department has gone down hill in the last year. Latest issue, Oil leak, 5 days to fix - service advisors lack of communication and additional charges not conveyed in estimate. Consumers can do better elsewhere."

"Bought my F150 from them and I wish I never did, doors stopped locking after 30k won’t fix even though I bought the extra warranty (over $2,500 at that time 2015) Windshield for life , a thing that they have been advertising is a total lie, I had mine broken and it was the first time, they refused to take care of it and asked for $800 to replace it just because I moved out of state. Buyers be aware, they don’t run an honest business. Sami Laouini"

"I have been a Ted Britt Customer for as long as I’ve been in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple issue - unfortunately the service director, and service manager were not accessible during my attempts to connect and my service advisor was blatantly disinterested in rectifying this situation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. tldr: Take your business elsewhere if you can, particularly for warranty work. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation - suitable of after-action and/or litigation. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson–Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business."

"Brought my 2015 Escape in for a shift linkage bushing recall. I went there with no issues when I left I went to the store as I was going to put my car in drive and it stopped. Fortunately my son was able to get it going until I made it home. I called Ted Britt in Fairfax and told them what happened and they said I would need to pay for diagnosis and that my problem isn't related to the recall. Recall number 22S43 is exactly the issue they were supposed to fix. At this point I would never trust them with my vehicle."