Forest Family Dentistry

"Worst denist ever first time going today was told medicaid would cover i have medicaid and medicare dual plan they are together they said thwy dont normally take that they will cause i actually showed up to my appt not only that but they discriminated me by saying i shouodnt have my insurance cause im younger then 60 alao was supoose to get my teeth cleaned today all they did was xrays that it said she didnt have the time to clean me tosay went to another pateint she also left that other patient came back to me when the doctor came in left the other patient by Himself four over 15 min he got tired off waiting just left of got Gabe medicare united Healthcare or medicaid anthem DON'T GO HERE they also told me i had mulptule cavities more then 8 i know that not true i take care of my teeth also did more then 20 photos that is outragious!!"

"Dr Garland G. Gentry is a Liar and this is why. He told me he would sponsor a 8U little girls softball team, remind you, these little girls are from the Forest area, when I went back the next day to pick up the check for the $$, He was supposed to be one of many local companies to sponsor them. ((He Did Not))He had some blonde hair women at the front desk give me the runaround. He’s not here, he’s not available and so on. So after two weeks of going back there and being told the same thing every time. He never helped them out to this Day. Just Sad"

"Normally (because I only ever get routine cleaning) they are kind and gentle. They’re great with my kids. However, when I had a filling yesterday, I didn’t notice until the numbing wore off that Dr. Patel didn’t grind it down enough. It sits so high that none of my other teeth touch when I bite down. It’s difficult to eat. No big deal, things happen. When I called today, the receptionist gave me a time that I couldn’t possibly make work. I said I could come any time before that today. She then told me it was that or wait until November, my choice. So instead of fixing an issue that the dentist messed up, you threaten me with essentially take it or leave it? Horrible patient care and customer service. Do not go to this office if you need anything other than a cleaning."

"If I could give zero stars I would. Hands down the worst dentist office I have ever been to. I tried them out for about 2 years after my previous dentist retired. First, they canceled my appointment at the last minute after I had taken time out of my busy day for said visit. Second, I had an appointment to get some fillings done and they took me back 45 minutes late and did not compete the work. I was sent me out of there with a partially drilled out tooth and a plug in place because they screwed around so long that I became un-numb. Then they tell me I have to walk around with this plug in for 8 weeks because they have zero appointments between now and then. Prior to my appointment I heard another patient complaining about how they didn't finish her work either. Third, my daughter had an accident at school and damaged a tooth. Dr. Norton wasn't able to give me a definitive answer as to whether or not her baby tooth would need to be pulled in order to protect her adult teeth. I had to take her to another dentist for a second opinion. Fourth, I tried to tell this dentist that I was quite certain that I had a cavity . They acted like I was an idiot and refused to do x-rays. Several months went by and sure enough I was right. I had several cavities. Fifth, the entire staff sucks. I can't stress that enough. All they want to do is screw around and run their mouths during your visit. I left this practice and went to Forest Smiles. Excellent service there. This office got me in within a week and did x-rays. They found additional work that I needed to have done that Dr. Norton missed entirely. Three days Later I had the work done that was need by Forest Smiles. Seriously, do not waste your time with Forest Family Dentistry... place is a complete joke. When I told them I was leaving the practice for a new dentist I told them to cancel all of my appointments that were schedule for the future. They said they would. Well a few weeks go by and then they send me a reminder that I have an upcoming appointment. The receptionist said she would cancel all my future appointments which clearly did not happen. I honestly don't know how this place is in business."

"I have been a patient of Dr. Norton’s for several years. I have not seen her in a couple of years due to being in the hospital several times and surgery. However, I just had a filling she previously did fall out. I started calling on Friday to get an appointment and have still been able to get a response today, Wednesday! I have called daily with office staff saying they will get back with me and not doing it. This is not the first time I have had problems with one of the dentist there. Very unprofessional care! Hopefully, my new dentist will have professional integrity."