The UPS Store 1223 North Lee Highway, Lexington, VA 24450

"Two packages were dropped off at the store in Oct 2023. Proof of receipt and tracking numbers were provided. Per UPS, they never received the packages from the store. Amir, the owner, had no explanation and offered no apology. In fact, he criticized my wife, who dropped them off, for not getting them insured. Avoid this business."

"To the manager that stayed late on 12-5-23 to get my Amazon pkg sent out I really appreciate you going the extra mile. I didn’t realize that was you that asked about my dogs my apologies for that. Keep up the great service"

"To the UPS manager that stayed late 12/05/23 I really appreciate you getting my Amazon order out. Didn’t realize that was you when you asked about my dogs. My apology for that. Again thank you for going out he extra mile for me"

"As others have noted… absurd charges for printing a UPS label… at a UPS store. This is the only authorized place to return Amazon purchases in the area, and frequently I have no problems with dropping off items via QR code. Today I was surprised by the store policy of charging $3.15 to have a UPS label printed for my Amazon return. According to the app it was supposed to be a free return, and the store clerk said it would be fine for me to email them the UPS label to affix to the package. I even had my own box and tape. At no point before attaching my label to the box did they mention that the label would cost three dollars. Only after it was attached to the box did they tell me there would be a charge. Given the sequence of things and their tone of voice, and the fact that it was already attached to my box I felt I had no choice but to pay. I feel that the order of events was a deceptive practice. I own a printer at home and would have simply printed the label the next day and made the return without a charge if I had been informed of the costs in advance. They can keep my $3.15, but I figure it’s worth warning people that the business does not divulge costs up front, so beware of larger purchases like packing or shipping."

"We come here quite often to make Amazon returns and have sometimes gotten things printed. The staff are always friendly, professional and quite helpful. This place gets top marks for their service-with-a-smile attitude. It’s a rare thing to find these days and important recognize when you do. Thanks."