AAA Fairfax Car Care Insurance Travel Center

"Been going to this location approx. 10yrs for tire installations and maintenance. Making appointments is easy, everyone from the call desk to mechanics are a pleasure to deal with. I appreciate the thorough inspection to make sure your vehicle is safe and ready and not just rush to do the job. Very highly recommended!!"

"Friendly staff and easy to make an appointment. Mechanics have done a great job on servicing our 3 family vehicles."

"I am a 2 year Premier AAA member and called for help for the first time on Sunday, October 1st at 3:54pm. The ETA for the tow truck was "before 5:05pm" and the tow truck did not arrive until a little after 7pm. I got my car towed from Germantown, MD to the AAA shop in Fairfax closer to where I live and work. On the way there, the tow truck driver was speeding, wrecklessly switching lanes, was on instagram, texting, and smoked. I am a young man who's been in the car with worse drivers than that... so whatever. When I arrived in Fairfax around 8:15pm, I go to the keybox thing to fill out the envelope to leave my key there since the store was closed. I bring my backpack full of piano books with me but then I return to my car because the pen at the keybox was dead. I have a pen in my car so I return to my car and sit there to fill out the rest of the envelope. I then decide to leave my bookbag in the car because I think to myself, "its just the starter that needs fixing. This is a 4 hour job, max. I will get my car early tomorrow long before I have to teach my piano lessons. They said on the phone that my car would be a "priority" I guess because I am a Premier member." So I leave my bag in my car. This bag has at least $300 worth of music in it. Each book except for one was $20-$50. I had 15 books, give or take, in that bag. One book had sentimental value. My very first hymnal was in there with my first teacher's handwriting in it. I left that bag in my car along with a Fire tablet. The next day on October 2nd, I call 3 times: 10:06am, 12:24pm and 2:27pm. AAA opens at 7:30AM, I supposedly have priority and no one calls me. So I call at 10:06 to kindly find out that they will be looking at my car later in the morning. I hear nothing. So I call at 12:24pm. The line rings for a couple minutes and an automated message says press 1 to hold my spot in line and receive a call when someone is available. Couple hours go by and no one calls me back so I call again at 2:27pm and stayed on the line for a while before someone picks up the phone to tell me that they did not look at my car yet. Then at 3:25pm, I get a call from them saying that the problem with my car is the starter (which I already knew was the issue), they wont get around to fixing it until tomorrow, and they wont be able to do a full diagnostic until after they fix the starter. Then today, October 3rd, I called at 1:36pm and waited on the line for 15 minutes before someone picked up. Whoever this person was had an "I dont care" tone to their voice... I was just politely calling to see if my car was being worked on yet. Thankfully it was and later at 4:08pm today I got a call saying the car was ready. The price for the parts and labor was a decent price (according to Google) so I was a happy customer to finally have my car. When I get to my car, I noticed my stuff was rummaged through. My insurance and registration was thrown in the back seat. 16 cent in my coin thing was gone. My tablet was gone. And most importantly, my bookbag with all my books is gone. Finding replacements for all those books will not be easy. I have no idea why someone would take piano books. And if you are reading this and you have my piano books, no hard feelings... can you just return them, please? My one star is because I could have gotten much faster and better service at Jiffy Lube. The one star is also because for the theft. I always read that and sign the thing where car shops state that they are not liable for theft of personal property. But I would like for the whole Google world to know how a Premier AAA member is treated. I really cannot believe that someone stole my music books......"