House of Oak & Sofas

"Buying from the sales folk was a great experience. The owner is another story altogether. House of Oak & Sofa, please keep the store owner away from your customers so they continue to visit."

"We (Ridwan and Mark) were planning to move to a new house and had decided to replace some of our furniture at the same time. We meet with both Merle and Bill who first listened to what was important to us then showed us furniture and rugs to use in our new house. Their recommendations were spot on. They also offered to hold the delivery until we moved to our new house. We were completely satisfied with the entire process including the delivery and set-up. The delivery team was very professional. We’ve been in our new house about two weeks and thoroughly enjoy our new furniture and rug. It all fits our needs and décor perfectly. We plan to use House of Oak and Sofa in the future."

"We purchased two Flexsteel auto-recliners nearly three years ago. One developed mechanical problems. Flexsteel has a lifetime guarantee for mechanical repair on them. Merle set up a date & time for repair, Serviceman was on time courteous & competent. Parts were ordered and several weeks later he returned, took the chair to the shop, repaired it and returned it to our home the next mornings, as promised. We couldn’t ask for more. We are repeat customers over many years."

"I searched a long time for a sectional sofa. The folks at house of Oak and sofas have the best selection of furniture, accessories and customer service. I highly recommend them. The owner actually delivered my sofa himself."

"I am VERY dissatisfied I made a very sizable purchase from them in early 2022. I was told that I'd have to wait 6 months for all the pieces to come in and final payment would be due upon delivery of the last item. I put 30% down at time of order. Several pieces came in randomly and they delivery them after I gave an additional 30% payment. My loveseat arrived damaged and a new part has to be ordered. It took probably two months or maybe longer for the repair piece to come in. When they delivered my final part, I paid the final amount by check. That's where it gets horrible. They lost my check and tried to call several times because they hadn't received payment but they never left a message stating why they were calling. I then received a letter stating I owed the final payment. I wrote back and told them I paid it and they would not have left the furniture without final payment. After about 4 weeks, I received a registered letter stating that they would report me to the credit reporting as not paying and that I was causing a "distraction" in an attempt to avoid final payment. They are lucky I didn't drive up there as I was very upset about that comment. I did check my bank account and the check I wrote them never cleared the bank, so, they lost it!!! I demanded an apology in my letter for the degrading comment that the president of the company wrote. We'll, he did call and apologize. I sent another check and this one has cleared the bank. My advice is go anywhere else to purchase furniture. These people are rude, inefficient, poor communicators, and, in my opinion, the quality of there products is no better than what you can purchase at Big Lotts!!! I'll NEVER step foot into this store again!"