Firestone Complete Auto Care

"Cameron Gray- is the man! His professional, customer service and product knowledge was stellar. I can't compliment him enough! I made an appointment online the night before and I needed the works- 4 new tires, state inspection, oil change. Cameron called me in the AM before my appointment because they were short staffed. Upon learning what I needed he made time for me to come in for an assessment and let me honestly know the service wouldn't be done today, but took the time to meet my needs! From his honesty and professional as long as I'm dealing with him I will be as loyal to Firestone. THANK YOU again Cameron."

"Always happy with the service provided. I think we have had work completed four or five times with them. Unfortunately every time I get the “we are short staffed” response and booking appointments is longer than what you should expect and vehicle completion is longer than expected. Staff has always been polite, professional, and knowledgeable."

"Very disappointed in this location. My wife battery died to her vehicle; I forgot that I had a credit card that I haven’t used with them, so I decided to go there to put it to use. I took the battery out and went into this location, there were no one at the front desk at first, I saw a technician who just walked by, I asked him if he could test this battery, he said yes I can do it, doesn’t take long, he pointed and said you just have to ask him. When the guy got off the off the phone, he came in and I ask if they could test this battery for me, he looked at me with an attitude on his face and said you will have to drop it off. I said just to test this, I walked out and went to another location who was happy to assist me and tested my battery right away. I will be leaving a 5 star at that location."

"I like Chimney Hill because they're so personalably. They know everyone by name. They know my name better than me knowing theirs. This is important to me because I'm not just another number. They're very friendly and outgoing. I would recommend them to anyone. Great job guys."

"17JUN23 ~ 'Trust' is the most important issue in just about any relationship: husband & wife, friends, your boss &/or your employees, your doctor, and your mechanic. This Firestone has twice proven that it is not trustworthy. My truck had a slight pull to the right. I scheduled a front end alignment via their website for 1300 hours (1 pm) and arrived about 15 minutes early. I asked the service manager (Tittle?) if they were running on schedule, he said that they were on schedule, and my vehicle should go in on time. About four hours later I had not heard anything so, as it was getting close to closing time, I called back to check on the status. The service manager that answered the phone said that 'I was in the cue, the service tech had my paperwork, and I was next up. I did not hear anything the rest of the day. On towards late morning the next day, 1030-1100 hours or so, I called back for a status update. The service manager that answered the phone said almost the same thing as the day before, 'Ruiz' has your folder (?) & keys, and you are the next on the rack. About 1600 hours I received a call from Firestone that my vehicle was ready. Things do happen but they never called with a status update. Thankfully my brother let me borrow his vehicle. Fool me once shame on you. Fool me twice shame on me. Well, I guess I was wrong to give them a second chance. And by the way, the 'slight' pull to the right is now a 'hard' pull to the right... Previous Visit: The two star rating all centers around the service technician (?title?) with whom I initially spoke. He tried to slide a false charge to my bill and then lied, twice, to cover it up. I went in for a front end alignment recheck as part of my lifetime front end alignment with Firestone. The Service Technician asked something to the effect of 'What is it doing?' and I told him. He never asked me to sign anything and he didn't give me any paperwork, which was a bit different from previous rechecks, but things change so I didn't think much of it. However, I saw the paperwork, upside down. It showed a $45 charge for 'Suspension Diagnostics'. I asked the Service Technician about that charge. He responded that was part of the lifetime front end alignment recheck and was covered under the recheck. When I picked up my vehicle the $45 dollar charge was still on the bill. I questioned him about it and he said it was necessary because I told him what was happening that made him believe that I needed a front end alignment check, which I only did in response to his question. I was not pleased with this guy by now, I asked to speak with his supervisor because this guy, the service technician, was trying to pad the bill with a spuriously devised charge. The supervisor, I believe that his name was 'Jesse' though I am not sure, asked me what happened, then talked to the original service technician, who was saying that he had to put the charge on there because of what I had said, and then Jesse removed the charge. The guy 'Jesse' was well spoken, well manured and represented Firestone very well. The location was clean outside and in, well organized, and I was happy with the work they did. I would have given a five stars review if not for the original service technician."