J.Crew Factory 4554 Virginia Beach Boulevard, Virginia Beach, VA 23462

"Everything is over priced, you won’t find any deals here. They jacked up the price and then put 40% or 50% on an item but in reality the item is still massively over priced . I’m currently going to look online for used or cheaper options but I appreciate being able to try on things before I go and spend my money elsewhere ."

"The man that works there, Brad is so rude. I’ve been there multiple times and she’s either walking around slamming boxes pouting because he hast to hang up close or being rude to kids. He’s honestly unacceptable as an employee. I can’t believe he has a job in customer service."

"Service was unacceptable as not a single person spoke to my wife , daughter or myself. The salesperson was literally standing right beside and totally ignored us. Obviously, no patronizing here."

"Arrived at the store 10 minutes before closing to make a quick return. Associate was already locking the doors. Requested to come in for quick return. Associate had already closed the register. Super unprofessional. Store should abide by posted hours. It was obvious that associate didn’t care about customer satisfaction and just wanted to get off work early. Super disappointing!!"

"Great store! The customer service was amazing! From the moment I walked in I was asked if I needed help and greeted with a smile! My desired size was available but yeh amazing cashier ordered my size, had it shipped to me for free, AND still applied student discount! I absolutely love this store! I wish it were five miles away at the Norfolk premium outlets, but I don’t mind the drive to get here;unfortunately, I’m only here for 12 days, but it’s amazing store!!"