Firestone Complete Auto Care 1383 Lee Boulevard, Newport News, VA 23604

"Came in for an oil change but ended up needing new tires for the front too. It was all done in less than 2hrs. Alex and Niki at the front desk were kind and courteous, letting me know what was going on. My only complaint would have to be the cleanliness of the bathroom, but it does have a changing table, so that was nice of them to provide for their customers. Will definitely be back for my state inspection in a couple months."

"I would give this first one 5 stars because Earl the manger took care of my problem after the Firestone in Williamsburg VA broke our window brake light during an inspection. Although the Firestone in Newport didn't completely fix the problem,, but aleast tried. Also, Earl was very polite and called me back every he said he would compared to Georgette in Williamsburg never called me back for 5 months."

"They take forever, they are rude and I was just informed your appointment doesn't mean anything. I'm waiting on a simple alignment, I'm an hour and half in and they still haven't touched my car. When I inquired about it I was told I can just take my vehicle and go somewhere else. This is the worst Firestone I have ever used."

"Appointment scheduling online was easy. Together we identified the problem and they fixed it. One of my Firestone tires was defective with a broken belt. I was initially told "We can't do just one tire" My response "Sure we can" I am not buying an extra tire I don't need. And so we did one tire. Folks were very helpful and got me back on the road. I am a repeat customer at this Firestone dealer. My only criticism is 1 hour and 45 minutes to replace one tire is a bit excessive. I will be back."

"They were able to get to me promptly with an appointment and ask all the right questions right off the bat. Dropped off vehicle and they contacted me with updates and notified me when my car was ready. It was a smooth experience with friendly, knowledgeable staff."