The Almeta

"I was in this AM to get breakfast and a coffee. The restaurant was really busy and the staff was doing their best. Unfortunately, a lady , who didn't think she should wait, started yelling at a young gentleman working the counter. I don't think I've ever seen a more unreasonable, entitled crab in my life. Hats off to the staff who calmly handled her tantrum. If the staff reads this, remember, people like this do not matter."

"Unfortunately I cannot speak on the food because we never received it after waiting 50 minutes for an order we were told would take 25 minutes. I rarely leave a bad review because I try to take into consideration the lack of staff and other factors but the service my husband and I received today was really gross. Before even given them our order I asked for the wait time on a to go order because there were so many people there. The young man with the silver cross chain informed us it would be 25 minutes on a breakfast sandwich and one of their breakfast entrees. After 30 minutes of waiting and noticing people after us receiving their orders my husband checked to make sure ours was not just waiting on the counter but it wasn’t. Now at 40 minutes after we ordered togo, I asked this same kid how much long would it be because it has been 20 minutes passed what we were told and he goes back to the kitchen and says it will be another 5 minutes. 10 minutes later (we are now at 50 minutes) someone from the kitchen brings out an order for someone who ordered like 10 minutes ago. I ask this same kid why have been waiting for now almost an hour for our food and he goes back to the kitchen and tells us it will be 10 more minutes and he “ doesn’t run the kitchen and has no control over the food back there” in the most arrogant attitude. I ask for a refund, and tells me a wait and proceeds to ignore me. This whole time the “manager” is behind him and can hear what’s going on but says absolutely nothing. Haven’t received and apology from either of them. I ask if that is the manager and he says yeah but she proceeds to come over, trying to give me the refund without saying a single word to me that at one point I ask her if she can just acknowledge that I am standing in front of her. I got me refund but had to ask for a printed receipt to make sure this refund goes through. Never at any point did any employee acknowledge the long wait or apologized. As a small business owner myself, I could never imagine having a business still if that is how I treated our customers when there was an issue. If someone would have just communicated and gave us an apology I would have been understanding but there wasn’t even an acknowledgment that I was a human standing in front of them. The only terrible experience we had while visiting the area the whole weekend. If they are short staffed or not prepared to be busy on a Sunday morning, then they should have a plan in place for pausing food orders when the kitchen and staffed are overwhelmed."

"Everything I got was delicious but my favorite was the coconut mocha cold brew. The peace was clean and the food was delish."

"Delicious latte and cappuccino! Located inside the Cape Charles Hotel. Cute inside and smells divine."

"Good coffee, beautiful Not Neutral glassware and mugs, and the açai bowl was delicious and filling. This little gem has definitely enhanced our stay at the Hotel Cape Charles."